Professional Roofers reviews (809)

Hi Billy, thank you for bringing to our attention your concerns. Please remember that we all experience both sunny days and rainy days, and it's never easy to meet everyone's foremost expectations. All circumstances aside, we do not believe that your review rating reflects the true nature of events. A brief side note: When repairing missing and/or damaged shingles, it's impossible to establish a time duration, also, it's almost impossible to match the current color of your roof, unless your roof was re-shingled the previous week. We are aware that most people are not well informed about any roofing activities, that is why we would like to welcome all potential and existing clients to come visit our office and warehouse. It's an ideal opportunity to meet our knowledgeable and helpful staff, and to familiarize yourself with all aspects of roofing activities. We are located at 120 Industry Street (Black Creek Dr & Eglinton Ave W).

Hi Mark, thank you for sharing your review with us. We're happy to have exceeded your expectations. From all of us at Professional Roofers, we sincerely appreciate your trust. A brief announcement: Professional Roofers would like to welcome everyone, potential and existing clients to come visit our office and warehouse. It's a great opportunity to see our showroom, to meet our knowledgeable and helpful staff, and to familiarize yourself with all aspects of roofing, siding, and eavestrough installation. We are located at 120 Industry Street (Black Creek Dr & Eglinton Ave W).

From all of us at Professional Roofers, we thank you for taking the time to share your observations and feedback for going forward with our company. A brief announcement: We would like welcome everyone, potential and existing clients to visit our office/warehouse to see our showroom, to meet our knowledgeable and helpful staff, and to familiarize yourself with all the aspects of roofing, siding, and eavestrough installation. We are located at 120 Industry Street (Black Creek Dr & Eglinton Ave W).

Hi Helen, thank you for bringing to our attention your concerns. Please remember that the warranty protection was designed specifically for labour related matters. Any circumstances that are beyond the installer's control such as animal damage, or severe wind damage are excluded. Nonetheless, we would like to help you the best we can. A member of our company management team will be contacting you. You may also directly visit or call our office at your earliest convenience.

Hi Rose, thank you for sharing your review with us. We're delighted to have exceeded your expectations. From all of us at Professional Roofers, we sincerely appreciate your trust.

Hi Lina, we understand your concerns, but before we can address your situation please try to understand the terms and conditions of the labour warranty. The warranty protection is designed specifically for labour related matters. Therefore, any circumstances that are beyond the installer's control such as animal damage, or severe wind damage are excluded. Nonetheless, we can assure you that we will further review your situation. A member of our company management will be contacting you. You may also visit or call our office at your earliest convenience.

Thank you for bring to our attention your candid feedback. If you feel that our company did not meet your foremost expectations, we can assure you that we will be looking into addressing your concerns. Please try to understand that we have always done our best to uphold the highest standards of roofing services. A member of our company management team will be contacting you. You may also voluntary visit or call our office at your earliest convenience.

Hi Nadiim, thank you for sharing your experience and feedback regarding your roof replacement with everyone on HomeStars. Furthermore, we would like to extend our thank you and appreciation for choosing Professional Roofers.

Hello Mr. Paul S., We understand your concerns, and before we can address your situation, please review the following information; that way there won't be any misunderstandings or mistakes. All the times that you called, we tried to help you the best we could. If for any reason phoning the office was inconvenient or that you felt discomfort in any way, then there was always the option to visit our office. The office is always kept open to the public, and in some cases it's more constructive to discuss your concerns in person. 7 years ago, given your financial situation at the time, we agreed to complete the work for a much lower cost than the original cost of the contract. Nonetheless, we agreed to comply with the contact and provide the full 5 year warranty. In your comments you mentioned the issue with the central drain. The most common issue with the central drain is that it can be easily plugged with debris. This was the case here, the drain was not functioning because of debris. Please take into account that last year when you phoned to express your concerns about flat roof, the repairman was sent to cleanup branches, and other debris. Because our warranty only covers labour related work, nothing relating to landscaping services, the cleanup was completed at no cost to you, as a complimentary service. Pleases understand that at the time we did the flat roof; we did not do any structural work to the roof, therefore the installers can only be responsible for the surface of the flat roof. For example, you should not accuse a roofing company if you discover that the structural joists seem to be abnormal. Your warranty has expired after 5 years. Now, two years later you try to place all accountability onto the installers. Nonetheless, your comments and concerns have been noted by our company management, and we kindly ask you to take some time from your busy schedule to visit our office. As we mentioned before, the office is always kept open to the public. Please reconsider meeting with our company management. Sincerely, Professional Roofers 416-604-9765 120 Industry Street, Unit B

Dear Mr/Ms Johnson, we appreciate the review that you have provided regarding your roof replacement. Your comments and concerns have been noted by our company management team. We kindly ask for you to contact our office at 416-604-9765. We will be looking into addressing your concerns.