The experience was excellent. I was experiencing water leakage which I was attributing to either a leaky skylight or one or two loose shingles. Once examined, it turned out that the 2014 ice storm had left a large number of shingles flapping every which way. Jonathon from Professional Roofers showed up when he said he would and provided a competitive quote spending almost 40 minutes with me at our meeting and answering my questions following the meeting and came back again to answer more questions before I signed. The day of the install the team arrived on time and was efficient, clean and neat during installation and clean up a despite a very. long heavy rainstorm. Despite the rain, no one left until the completed roof had been examined by their quality control manager Leandro who arrived during the rainstorm after the job and the clean up were complete. He walked me through what had been done and showed me the rotting plywood that had been removed and was set aside so that I could see what had been replaced, told where it had been and what it likely had caused. The quality person reminded me to register the warranty and how to do it on their website. The roof looks great and during the subsequent rash of storms, no leakage occurred. I received a discount on some material on the spot as a sales promotion.
A week later I received a thank you note and a $100 credit for a family member/friend that might use their services. Neighbours were so impressed with the job that they were enquiring DURING installation. I then also received a telephone call to once again ensure that I was satisfied, that I had registered the warranty and that everything had gone well.
I would strongly recommend this company.
I obtained four quotes. One lower quote was reluctant to replace the old (and leaky) skylight. The sales person told me I would have to go up on the roof myself (3 stories), measure the space which was irregular, and purchase the skylight and they would install it when they were there. He assured me that the skylight would be in stock at Home Depot. I estimated the size, trecked over to home depot and was told that they no longer carry the size in stores or on order!!!! A higher quote from another company detailed every single thing they would use and the cost of each and everything, a large portion of which was unnecessary like new eavestroughs. The fourth vendor informed me that they no longer did roofing on houses like mine.
The two other viable vendors were each available within a week. Professional roofers were booked for a month, unless there was an emergency. All three had several teams at work.
