Clera Windows + Doors reviews (3717)

4 Broken windows fixed and replace very fast. Well done Great service and speed Highly recommended to friends and family and they all had the same experience i had. thank you FM industries

It Only took one month after we ordered to have all windows made and completely installed. The installers were both very good. It took them 1.5 days to remove all old windows and install all of the new ones. What a difference.

I went with this company because their rates and payment plan seemed reasonable. However, the man who comes and does your estimates is a bit of a schmooze artist and the workers that he sends to do the work are not very knowlegeable on the art of installing windows and doors. Had to have them back several times for faulty workmanship, that is after numerous phonecalls to the schmoozy sales man. Too much chasing around, which they didn't have to do when the wanted to be paid!!!

After looking for about 2 years and 12 different companies for estimates, FM Clera windows stood out with the best. Out of 12 companies, FM was one of two companies that provided a written estimate. The sales woman wore a company shirt, very easy to talk to and very knowledgeable. They were extremely competetive. Home Depot Windows were more than twice the price and their estimate was scribbled on paper. Real professional. Not. The install crew came on a few cold January days and aside from some miscellaneous debris found when the snow melted, a very good job. Several neighbours have inquired and are impressed.

From the moment the sales woman arrived at my house I was impressed,no hard core sales technique just a friendly conversation regarding my windows and what to expect, I was very impressed and pleased, the installation was just as impressive friendly experienced installers put in my windows and door, I knew I was in good hands, the product is great and looks beautiful, I would recomend FM Windows to all John

Well I can't give a review on the quality of workmanship or the finished product because we are still waiting for the install to begin. The latest 'update' will put us at 15 weeks after the contract signing. The contract listed 6-7 weeks & the salesman said maybe 5 weeks but there has been one 'reason' after another for the delay. Unfortunately, to add insult to injury, I had to start calling the salesman after week 10 for an update. Thankfully, the job is small - our original intention was to complete the entire house (even had a quote for all windows) with FM if we were happy - not gong to happen!!

I ordered three special sized doors to replace my old ones and had to pay extra money as well as wait 9 weeks. FM Industries installed two standard size doors instead and has refused to do anything about it. I can't get my furniture out of my basement now! I have been insulted, ignored, degraded and even threatened by one employee! Two months later and so far the manager has not contacted me to resolve this. I am now writing a letter to the vice president and later to the BBB and a consumer protection agency if I don't get what I paid for.

FM windows were on time to start their installation. They replace all the windows in timely manner. We felt the difference as we do not hear anything from outside after installation. Installers were very professional and polite. They clean all the mess after installation. Installer Ranjan was amazing and he knows the art of caulking. I highly recommend FM windows to all my friends and relatives.

I wasn't as fortunate as other reviewers. The installation of my FM Industry (Clera) windows was completely botched. The windows themselves are fine, but the installation was a complete joke. The capping slopes in and water pools on the sill. Ice forms inside due to lack of insulation - no insulation on some windows or on the door frame - confirmed by third party installers and by a recent NRCan energy audit which failed a blower door test. Massive air infiltration was confirmed around all windows and the front door. Repeated efforts to rectify the poor installation have fallen on deaf ears. Very frsutrated and disappointed. UPDATED Jan 05, 2010 – I'm into my third winter with these windows and am very disappointed with the performance. Ice forms on the inside of the windows (not water, but ice), cold air still comes in under the front door sill, and it is very uncomfortable to sit anywhere near a window. I'm truly amazed that anyone would rate these windows with top marks. I must have received a dud batch because mine are worse than the 20 year old wooden windows I replaced.

F M installed 3 windows and a patio door Nov 22 2006. Returned within weeks to fix door lock by adjusting catch. Returned that spring and loosened catch further so now it stuck out even more. Door still wasn't locking by late fall so I called Nov 2007 and left a detailed message as instructed. Nobody returned call. Called again Feb 2008 and was told I would have to pay for a service call even though this was an on going problem. I now had a door that didn't lock, a screen that you had to close twice to fit into the pocket and plugs falling out of the frame. When I purchased with F M Industries I liked the quality of their product and they came highly recommended but I didn't feel I had the same experience. Update: We just wanted to add that once FM Industries were made aware in writing of the exact problem we were having with or patio door, they fixed it in a prompt and courteous manner. It was an easy repair that just took a little time and in no way reflected on the exceptional quality of their windows and doors. I would not hesitate to use their services again or recommend them to anyone. Sincerely, Bill in Brampton.