Rcc Waterproofing reviews (1054)

Thank you Nash for sharing your experience with our waterproofing rep and the RCC team! Making sure customers know everything that goes into the basement waterproofing process is very important to our sales reps and they work hard to make sure every customer is comfortable with what is being done to their home. Glad to hear everything went great and thank you for choosing the wet basement people to take care of the job!

It is always great to hear about a successful basement foundation repair and about our crew's work. Thanks so much for sharing and for choosing the wet basement people to take care of your leaky basement!

Thanks John for your feedback on our waterproofing services! We really appreciate the testimonial and support. This is why we always give a lifetime warranty because in the chance we have to come back and fix the work we did, customers already know that its going to be done. Glad you had a great waterproofing experience and thanks again for choosing the wet basement crew to get the job done!

Thanks so much for taking the time to leave feedback about our waterproofing services! Glad our RCC sales rep was able to ease your waterproofing troubles and give you a great quote. The wet basement crew will take care of the rest and make sure you are happy. Thanks again for sharing your experiences with RCC Waterproofing!

Glad that our waterproofing crew could do great work on this big waterproofing job! The team was happy to be able to fix this leaky basement situation and give you complete peace of mind. Thanks for choosing the wet basement people for this basement foundation repair!

Hello David, I am sorry you had this experience with getting your grading done. As per our contracts you are entitled to one free grading whenever you like and we recommend at least 6 months. This is a very minor job and we include as a free. No other company offers this. It is a small touch up we do for customers in case there is any settling. That's how I know you are a customer for sure. But no excuse if you had to make that much effort to get us there and based on this review we still have not come? I would love for you to reach out to me and please provide me all the emails you sent as we have such a great customer management system we keep track of all calls and emails phots videos etc.so would really like to know how this glitch has occurred. Which is not good!! I am the president and work from the office everyday so you could have asked for me as I do provide my office and cel number in all our sales packages. I want, and expect only top notch service from my company. But rest assured you did not make a mistake hiring us. You primarily contracted us to stop a leak and waterproof your basement. This is what you paid for and based on your review has been done. The free grading has caused us so many issues over the years that we have decided not to include it in our contracts anymore as of 2020. Its not to say we will not do it for people but by putting in contract people feel the job is not completed. We also would come back a second time or third if it settled again. We are always in the neighborhood so it really costs us nothing. Again I am sorry you feel like you made a mistake. I am usually always at office so yourself or anyone can come by at anytime or call at anytime I would love to hear your experience with our company. We cant improve unless we know what people don't like or do like. Not much gets done when when writing a review and I have no clue who is writing it? Thank you for the business and again sorry for the lack of communication. Anthony Romanelli President RCC waterproofing

Thanks Bonnie for your kind words about our waterproofing crew! Glad the team could make your basement leak repair as smooth as possible and leave the place better than they found it. Great to hear that your home is leak free now and thank you for choosing the wet basement guys to take care of the water issues!

As the owner, It hurts to see a bad review. Unfortunately, this client decided to write a negative review rather than call and talk to me. We do appreciate the business from this client unfortunate he wanted us to do more work for free and threatened us if we do, he will trash us online and take us to court. If you are reading this review, its good information to know for when you have your basement waterproofed.  When we visit a worksite, we ask the customer where it is leaking and discuss how to fix it. The ideal scenario would be to waterproof the entire house and have it watertight for a lifetime. Unfortunately, not everyone's pocketbook can afford such a costly repair. So, between the customer and RCC rep, we produce a plan together to fix what’s leaking based on what the customer has experienced and explains to us and what we can see and our experience. In this case, we did one wall. And then a month later the customer had a leak on another wall. We did this wall at a significant discount because he was a returning customer. Then a year later the customer finds another leak on another wall. Always keep in mind that the walls waterproofed did not leak. The customer at this point has landscaped the property and has another leak. We understood his frustration, but this leak has nothing to do with the original work. We tried to work with him on solutions with work being done at cost but the customer wanted nothing to do with it and only said that if we don’t fix for free he would trash us online and sue us. Obviously we do not want an upset customer however we can not do a job for free. So that’s where this takes us now.  I wish he would have reached out to me as we could have talked things out. I suggest this to anyone going online and writing reviews before talking to an owner or President of a company. I make myself available to my customers at all times of the day. In the end, I just want customers to have a dry basement with a happy experience with our firm and its employees. I hope this response helps you with your decision to hire a waterproofing company or any contractors. When making your decision on waterproofing your home it's important to know that waterproofing a part of a house will not make another part leak and if you only repair a small section or wall of your home keep in mind that the rest of the house's foundation is same age so it is probably a matter of time that there will be more leaks. If your planning on finishing your basement make sure the home is completely waterproofed. It is the most important step of a basement reno. Or if you are doing landscaping outside be sure to waterproof your home first whether it leaks or not because you wouldn’t want to remove new landscaping if you have a leak down the road. Thank you for taking the time to read this response and I hope this helps your waterproof venture with whoever it may be but I hope it's with us because we will be here today and tomorrow. RCC Waterproofing 100 Years Strong

Thank you so much for your feedback and patronage to our team! We are happy to hear that at every stage of the exterior waterproofing process, our team were able to go above and beyond. Thank you for choosing RCC Waterproofing and enjoy having peace of min again when it comes to your basement foundation.

Thank you so much Rose for your excellent review! Mauro and the rest of the waterproofing crew were happy to complete both the exterior waterproofing and interior waterproofing for you. Thank you so much for choosing the wet basement people to take care of you and have a great day!