Rcc Waterproofing

Rating: 4.9 out of 5

Rcc Waterproofing reviews (1054)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2020

    Basement exterior waterproofing

    Mauro was the consultant. The crew was led by Canroy. They were terrific. Showed up on time. Had an excellent attitude towards the surprises on this project (house is over 125 years old).

    Answer from pro:

    Great to hear that the exterior waterproofing on your 125 year old house was a success! Our waterproofing crew was happy to take care of this job for you. Thanks so much for choosing RCC Waterproofing out of all the waterproofing contractors.

    Reply created 3 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2020

    Basement Waterproofing--RCC Waterproofing

    The work performed by RCC Waterproofing exceeded my expectations! I am a senior & was worried when unwanted water showed up in my basement laundry room. From their professional Consultant Jamie who came to assess the problem & provide an estimate, to the office customer care & the hardworking, efficient, professional fellows Edwin & Mando, who did the physical work, I have nothing but praise! The workers came & started the excavation at 8:30 am, placed a huge tarp to collect the excavation material, showed me at each step of the waterproofing process (as per my request) & upon completion at 3 pm, it looked like they 'had not even been there'. RCC Waterproofing really cares about their customers. Highly recommended.

    Answer from pro:

    Thank you so much Heidi for your testimonial about our team's work! It's important, especially when requested, that homeowners know what is being done to their home during a waterproofing job. Our teams have no problems taking everyone through the steps of a basement leak repair and make sure people are satisfied with their workmanship. Thanks again for choosing and recommending the wet basement people!

    Reply created 2 Sep 2020
  • Review from Customer of Rcc Waterproofing
    Rating: 5 out of 5
    Review left on 21 Aug 2020

    Compassion

    RCC reviewed my circumstances, and have taken into account, the fact that the work will not be needed, as well as the current economic situation, and have agreed to refund a nonrefundable deposit which was made with them several years ago. Thank you RCC for your consideration.

    Answer from pro:

    Thank you for sharing your experience with our waterproofing company. RCC is a family company that values the relationship with its customers and was happy to make this arrangement. Thanks again for considering our services and writing this review!

    Reply created 31 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Aug 2020

    RCC continues to offer great customer service.

    It’s been two years since I had RCC install weeping tile around my house. I had to call them in the spring last year to fix some small sink holes that develop over the winter. They had explained that might happen. But again this summer after a particularly heavy rainfall a new sink hole developed and exposed an small area of the membrane that had detached from the foundation around a poorly designed window well. Dan came to assess the situation and promised to have it fixed promptly. Pete came the following week. He fixed the sinkhole and attached the membrane with a good layer of cement. I told him of a hole that had developed at the corner of the house that I had been unable to find someone to fill up with cement and he just mixed up some more and filled that too!! All my dealing with RCC from the supervisor Dan, to the receptionist Mira and the work crews (with a special shoutout to Pete) has been courteous, efficient, professional and ultimately successful. I highly recommend RCC.

    Answer from pro:

    It is great to hear that your experience with RCC was great. This is why we include a lifetime warranty with all of our basement foundation repair jobs because we believe in making sure that the customer is satisfied with our workmanship. When sudden issues arise after the work has been done, it is consumer-friendly to have this ongoing warranty so that we can come back and make it right. Thank you for your continued patronage of RCC Waterproofing.

    Reply created 2 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2020

    Window well installation

    I reached out to RCC a few weeks back over concerns that my house had experienced a leak of some kind before I took possession of it in the spring of this year. It was decided, because of the construction of the windows at ground level with no window wells installed when the house was built, that installing a window well at the most vulnerable location would be best. A representative came out, did an assessment, provided a detailed quote of what had to be done, how and with what materials, plus a price estimate that was half of what another company was asking for the same work. I signed the contract and soon had the job done. The workers were fast, but efficient, cleaning the work area before installing the well and cleaning the whole site afterwards. Each step was documented with photos and explained to me as the work progressed. I would easily recommend RCC and its services for the level of care, professionalism and concern over making sure I was being served at every stage in the process of completing the assessment, booking the appointment, and completing the job afterwards.

    Answer from pro:

    Always great to hear that our waterproofing crews went above and beyond to make sure your basement foundation repair was top notch. Window wells are very helpful for redirecting water and we definitely recommend they be installed whenever it's possible. Thanks for choosing the wet basement people to install your window well and keep your foundation leak free!

    Reply created 20 Aug 2020
  • Review from Tanya bordun
    Rating: 5 out of 5
    Review left on 4 Aug 2020

    Basement leak

    Justin at RCC was quick to respond to my request and provided options about how to remedy the leak. After discovering we do have a crack in the wall, we had Justin over again for a consult and booking. We went with getting the wall crack injected. Chris I. and his team mate were knowledgeable, friendly and fast. They got to work right away, filled it in, and provided next steps. Hopefully, I won't have to call RCC again other than to thank them for a dry basement.

    Answer from pro:

    Thanks Tanya for the great review on our waterproofing services! RCC is glad to hear when our waterproofing teams go above and beyond to take care of a leaky basement. Glad that they could give you a great customer experience. Thanks again for choosing the wet basement people.

    Reply created 10 Aug 2020
  • Review from Okan Martin
    Rating: 5 out of 5
    Review left on 23 Jul 2020

    Water proofing

    I called up RCC to investigate water coming above ground into basement cold room. Nicholas came over, even though it wasnt a job they do, which is to simply seal a few cracks around the door front. He was so kind to instruct me on the work required and the type of trade that would best for the job. He didnt even charge for helping me identifying the area where the leak was coming. It's great to see company who have people like Nicholas representing them. I highly recommend this company.

    Answer from pro:

    Thanks so much for the review Okan! Our sales rep value the relationship over the job so when we have the opportunity to give waterproofing advice or advice of any kind, we take that opportunity. Glad our sales rep could assist you and thanks for calling RCC Waterproofing.

    Reply created 24 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2020

    Great Job!

    I requested a quote online and it was replied to in a timely manner. Job was scheduled as soon as I paid the deposit and 2 hardworking brothers took care of waterproofing our old window well in one full day. I certainly recommend the company to others.

    Answer from pro:

    Thanks Shaun for the great review! It always good to hear feedback on how our waterproofing support staff are doing and how our crews doing the basement foundation repair are performing. This great to hear and thank you for trusting in the wet basement people to get the job done.

    Reply created 24 Jul 2020
  • Review from Customer of Rcc Waterproofing
    Rating: 5 out of 5
    Review left on 20 Jul 2020

    Wet basement improvements

    Started by talking with Brian, he was friendly and took the time to ensure that I understood the process of how the system worked and what I needed to do to ensure the work could be completed. Then I moved to DJ, thanks for understanding my urgency with every rain. Sadly the job was delayed a little due to not enough workers due to COVID. As a nurse, I can understand but I am so thankful for the men that did show up and do the work. To those men on Moe's team, thank you so much, the first day was rough and loud (LOL) but the work done on the second day amazed me and day 3 all done. Moe ensured that the clean up in my living space occurred everyday. Moe was friendly and again taking the time to answer my questions. The first time I heard the sump pump turn on was such a relief, I ran inside and heard nothing. Moe you are my hero. Then I spoke with Miera about paying, credit card, here you go. Miera was very kind and patient when I started to worry that my card wouldn't take the full amount. But the office manager and Miera came through with a plan to ensure I could pay in 2 portions without a late fee. A big thanks to RCC Waterproofing from start to finish, it can rain now and I can relax, well maybe I'll have to check a few times LOL.

    Answer from pro:

    Happy to hear your basement leak repair went so well. Our team works hard to make sure you have the best waterproofing experience and work to whether to make sure you are totally satisfied with RCC as a waterproofing contractor. Thank you for trusting in RCC Waterproofing top make sure your leaky basement will never leak again.

    Reply created 24 Jul 2020
  • Review from Customer of Rcc Waterproofing
    Rating: 5 out of 5
    Review left on 19 Jul 2020

    foundation crack repairs

    Having RCC Waterproofing repair 2 cracks in our foundation was a very positive experience. Mike Martelli the RCC Waterproofing consultant visited the house twice to access the job. He was professional and polite. We felt confidant going with a company that has a warranty on the repairs and has been in business for over a hundred years! Sam and crew repaired the cracks without making a mess of our property. They were courteous and efficient. We would highly recommend RCC Waterproofing to anyone. Dan and Joanne

    Answer from pro:

    Glad to hear the basement foundation repair went so well. When it comes to our workmanship, we are confident enough to back it with a lifetime warranty because we want to make a lifetime customer relationship with the people we work with. Thanks for choosing the wet basement people to fix your basement cracks!

    Reply created 20 Jul 2020