Rcc Waterproofing reviews (1054)

I don’t know why this was posted as my staff was very attentive and resolved the issue in a timely manner. You have to be really bad to get a 0. The original contracted date for the work was to start between November 21-28 outlined and agreed upon by the customer on the contract attached. The job was done on the 21-22nd of November. A re-leak call was made by the customer on Monday, December 16 stating that water had come in after heavy rainfall and that they were not sure whether or not it was from the work we performed or if more work was needed. The service person called back later that same day and set an appointment for Friday, December 20th where he confirmed that more work was indeed needed. Because this additional work was never contracted for he told the customer it would be an extra charge. However, after discussing it with the office over the short holiday week (Dec 23-27th) it was decided that there would be no extra charge. The customer called back on Monday, Dec 30th in the morning for an update before the operations team had a chance to contact them about the good news. Our operations team called them a couple of hours later and the additional work was completed on Tuesday, Dec 31st long before this review came to my attention. This leads me to believe that this review must have been posted when the customer thought it was going to be an extra charge and before they talked to the office. The review did not get posted until after the 31. I am happy with how my team responded to this customer and do not see how a 0 out of 10 is warranted. The original work was done professionally and the service for a call back was quick and the fact that there was no charge on work that should have been an extra is showing how my team goes above and beyond. We thank the customer for the business and hope they have changed their minds about our service as a 0 out of 10 does not honestly reflect the company’s work or service nor the staff that works so hard to do the best they can to make a great customer experience. Thank you to my team and sorry for the review. Please see link of pictures of the job and contract of work done as well as the conversations we keep on file for every customer that is dated and timed Anthony Romanelli President RCC Waterproofing Inc. https://ibb.co/h7nt1tc https://ibb.co/3drCMbj https://ibb.co/6BvZ1Zp https://ibb.co/L59vYSF https://ibb.co/vvBCgtQ https://ibb.co/K7CsFRT https://ibb.co/6w8kdLB https://ibb.co/M8RPDt2 https://ibb.co/724ZxFx https://ibb.co/FWDk571

Thank you so much for taking the time to review our services! There are many different ways to waterproof and our trained sales associates know what is going to work immediately after inspecting the home. Thank you for trusting in our team and choosing RCC Waterproofing!

Happy Holidays Sydney & Ashani and thank you for your recommendation! Our sales consultants are always happy to answer any kind of question or concern that may arise during the waterproofing process. They pride themselves on being able to provide the right information people are looking for and the info that people need to know. thank you again for letting us know how our team did!

Thanks Claudia for your kind words and sentiments! The team was really happy to come out and do the job rain or shine. Our team works hard to make sure the customer is happy and receive a great waterproofing experience.

Thank you so much for your review and great recommendation! We always document each job with pictures and video because we believe the homeowner should know what is being done to their home. Thanks for taking the time to give us feedback on our work.

Thank you so much Alipor! It was a pleasure waterproofing your foundation and getting rid of those leaks. Thanks for your great feedback and for trusting in us to get the job done.

Thanks for taking the time to review our services! We are glad you were happy with our crews work and hopefully you won't have to worry about any issues going forward. Thanks for choosing RCC waterproofing!

Thanks so much for your feedback. We are glad to hear that your basement is still dry after our teams came in and waterproofed your home, even 3 months later. Your wet basement is a thing of the past. Thank you for choosing RCC Waterproofing!

Thank you so much for your continued patronage Roy! We pride ourselves on giving the best customer service and our crews know the small details are an important part of that. Thanks again Roy for choosing RCC Waterproofing!

Thanks Rob for taking the time to write a review about our services! Glad our crews could get the job done efficiently to your expectations.