Spring Home Heating & Cooling Systems Inc reviews (1033)

This is an overdue review since we had a Mitsubishi Heat Pump installed by Spring Home Heating & Cooling earlier in May. We are 100% satisfied with the product and very thankful to Sam La for all his assistance and professionalism. Sam was extremely knowledgeable, friendly and helpful. He is a great listener and took the time to answer my numerous questions thoroughly. He was able to explain all that we needed to know to make an educated decision without being pushy. I cannot stand salespeople who put pressure to try to get you in and was very glad that Sam was not one of them. Sam enjoys helping people and he could tolerate my dog more than my dog could tolerate him (but my dog really doesn't like strangers). We were happy with the installation itself and only had a small concern that was resolved with a professional manner by Sam. Sam's follow-up was great and his work ethic is impeccable. Sam fulfilled all of his promises and I highly recommend him to anyone. We are truly delighted to have such an efficient and quiet system in our house. We can cool the house very accurately in no time, I just love it! We had a forced air furnace that was so noisy and making me cringe and I'm so glad I won't have to deal with it anymore! Well worth the investment. Time spent with you was time well spent. Thank you Sam and all the crew.

- Good communication - Good work - Clean and fast I definitely recommend them to my friends. They were efficient and fast... Thanks for your work guys! Mat from the beaches

Our old furnace , air conditioner and the rental hot water tanker were installed more than 15 years , although they were still working good, but it really were the time to replace. Archie Liang,(Installs Coordinator, RONA Scarborough) recommended Spring Home Heating and Cooling Systems Inc. to me, and Sam came to my home to do the estimation and explanations. When I had made the decision,Spring Home Heating and Cooling Systems Inc.'s technicians team came to my place in time as scheduled and worked efficiently to replace the existing units. Their work was neat and professional, drop cloth covered the stairs to prevent scratches from moving the materials up and down, the work area was swept clean and free of debris, the old units were disposed. The paper work and thermostat unit was explained and instructed in detail. I am happy with the recommended new Lennox model.Thanks Sam! I would recommend Spring Home Heating and cooling Systems Inc. to anyone.

A couple of months ago we purchased Lennox furnace, AC and water heater units from Spring Home Heating and Cooling Systems. Working with the Spring Home team was a streamlined worry free process. They were all professionals. I went to Spring Home's showroom to have a look at the units when I was trying to decide which ones to buy. Cy explained everything and was able to show me how technology has improved over the years. His excellent product and industry knowledge was impressive. He took the time to answer my detailed questions. Cheryl responded to our logistics questions quickly and in a friendly manner as we had to coordinate the install with some other contractors doing some work on our house. The installers - Peter, Victor and Wilson were very courteous and professional and got the job done in a day even though I had a few questions for them also. They left the basement much cleaner than it was before they arrived. We are also very happy with the units we purchased. They look good and function well. We did a lot of product research beforehand. We chose Spring Home to do business with because they had the right balance of professional people, quality product and after sales support. We did encounter other companies during our search but they were lacking in one or more of these areas. Spring Home had the complete package and that is why we went with them. A BIG Thank You to Spring Home for making some difficult decisions much easier. We look forward to their service in the future.

I am happy to review Spring Home for Homestars. After interviewing several companies with regard to the installation of ductless air conditioning in my home, I found that Spring Home Heating and Cooling Systems had the best options for me. Nothing was too difficult for them to manage. They installed the unit on my roof and the second part of the unit in my bedroom with the utmost care, gave me precise operational instructions. The unit is very efficient and very quiet. Their staff are pleasant, helpful and fast. I would definitely recommend them to anyone who wishes to install ductless heating/cooling in their home.

Our family used Spring Home Heating and Cooling Systems for installation of a Mitsubishi Mr. Slim AC/Heating unit. Overall, 5 stars on product knowledge, pricing and most importantly installation. Their team starting at reception, sales and technical consultant (Cy Goh) and both the installers were professional and friendly. Their pricing is competitive ( not the cheapest though), however, the installation team was simply outstanding. Their work was meticulous inside and outside the home to ensure proper function and esthetics. At no point were they " rushing " to the next job and cut corners to save on time and materials ( which inevitably costs more). Everything Cy and the install team promised was delivered and done right. The final decision to opt for Spring Home Heating and Cooling for our Mitsubishi MEQ Certification and the additional one year warranty that comes with the certification. 100% will call Spring Home for any HVAC issues in the future.

We bought our new furnace and a/c from Spring Home and had it installed this past week. We were very happy with the service we received right from the beginning. Everything was done as was explained by the sales man, Cy, and the technicians that did the installation were courteous and neat from beginning to the end. We couldn’t have been more pleased. We would highly recommend Spring Home to anyone purchasing a new furnace and/or an a/c system.

Just want to say how friendly and quick the service was! They were very quick to to meet my demands and were definitely flexible. It was definitely a pleasure to have Tiger as our technician for Spring Home because not only did he give all his effort and time to make sure that my AC was repaired, he was very quick, knowledgeable and smart at his work. It felt as if he really cared about my problem getting fixed as soon as possible. It felt really nice to know that his primary aim was to help us! Without hesitation, I definitely recommend him to other people who are going to use this company.

***UPDATE: The provider contacted me later and was very apologetic. They made an effort to understand my concerns and figure out what went wrong, and offered me a very generous discount on my services to set things right. In the end, it was a good example of a company standing behind their product - if you run into any trouble with these guys, don't hesitate to reach out. They're committed to making sure customers have a good experience with them, and have demonstrated that they're ready to stand behind what they sell if anything goes wrong. ***ORIGINAL REVIEW: I'm not an expert, but it seems like they did a pretty decent job in the end. Price was reasonable. A few problems though: 1. Tried to take shortcuts, like trying to convince me to let them cut open living room drywall instead of fishing thermostat cables (which only took them a couple minutes once they tried using two people instead of one for the fishing process). 2. Poor cleanup. One of the installers broke a picture frame (he was super honest about it - he let me know immediately and offered to pay for it). But he didn't do a good job cleaning up the glass and there were some fairly sizeable shards left behind. I also had to pull golf ball sized chunks of my foundation out of my washing machine drum. Should I have left it open? Maybe not. But a few minutes to check your surroundings before drilling through concrete is a good idea. All in all, not a terrible experience. Just don't expect your place to be cleaned up fully. Suggestions for the company: - Ensure you're not putting your installers under time pressures that incentivize them to rush the job - You'll get more accurate responses to your end-of-job review cards if you do them by email after the install. I wasn't in the mood for brutal honesty with the installers hovering over my shoulder as I chose a satisfaction level.

I saw some nice reviews about Spring Home Heating & Cooling and decided to give them a try as I was in the market to get an AC unit put in for my new home. Making an appointment was easy. Cheryl their receptionist took my information and said a salesman will call you back soon. Within an hour or so, a gentleman by the name of Cy called me right back. He seemed very knowledgeable and so we I decided to go to their showroom that evening and get further information. Once there, Cy was waiting already waiting. He asked me all my needs and then explained to me in detail as to what type of unit would suit my home. Their prices too are very competitive. To get the proper quote, he needed to visit my house. That same evening although it was pass 7pm, he came over even though I live 45min from his showroom. He once again went through all the procedures that will be taken by the tech if I was to go ahead and get the AC unit from him. he made me feel very comfortable as he knows what he is talking about and has extensive knowledge in this area. A week later as it was all booked through Cy, the tech came to my house as promised on time. They took their time and installed the Ac unit that I had bought. They too were very knowledgeable as they also knew what they were doing. After a few hours, they explained to me all that I needed to know about the unit and warranty stuff. They cleaned up and left. I am extremely satisfied that I went with them to install my AC unit and would recommend to anyone in the market looking for a AC or furnace unit or to even have it serviced.