Spring Home Heating & Cooling Systems Inc reviews (1033)

Spring Home installers are very professional, courtious and considerate people. They arrived on time as planned, were very nice and polite, knew what needed to be done and the best way to do it.

We had our 25 year old A/C replaced by Spring Home in June. From the first visit with Cy to discuss the project right through to the install team of Randy, Peter, and Victor, we had excellent service. Cy took the time to explain what was needed for our house and what some of the issues might be with the install. The price and timelines were competitive but not the cheapest but we felt assured we would get great service and were not disappointed. Randy and his team were extremely hard workers, efficient, and great at communicating what was going to be done and/or what had been done. George followed up to make sure that the project was done to our satisfaction. We would recommend this company to family and friends.

This past year I chose Spring Home to replace our ancient furnace and install a new central air conditioner. From the sales staff to the installers and technicians, I found their approach refreshing. The Lennox equipment was competitively priced and the demolition and reinstallation well thought out. I have no problem welcoming Spring Home back to do the yearly maintenance on the new units. I would, and have, recommended Spring Home to others.

After a very long search/ interview process for a good and reliable company to replace our aging units I settled on Spring Home. I researched their track record, better business records, and read many reviews on home stars. A sales person was sent very promptly to give us a quote. He was knowledgeable , on time, and was not trying to convince me to buy something that I didn't want. The quote was competitive and all my questions were answered promptly . The installation team of three young man came in the morning after calling us and letting us know that they are on their way. They covered all the floors and went to work immediately . It wasn't an easy installation, they had to replace pipes that were hidden in the finished ceiling and replace more pipes that were running through the garage. They were very careful how much of the ceiling they opened so that I won't have to much damage and that it would be an easy repair in the future. To make a long story short, they worked very diligently and carefully the whole day. I was very impressed with their hard work ethic and their commitment to do a great job. After the installation I had a follow up question and a technician was sent out to clarify the issue immediately , I was very pleased with how promptly they responded and am happy to report that every thing is working very well and I am very happy with the equipment, workmanship and follow up. Also a big surprise was that the office took care of the warranty registration and the OPA rebate. They filled out all the paperwork and send it I am Very grateful for that. Thank you very much to the whole team at spring home for a job well done!

Salesman Jack from Spring Home was very knowledgeable and took the time to explain which type of a/c my home needed. We will probably need a new furnace in 5 years so he made sure the a/c we bought now would work well with the new furnace as well. I really appreciated how fast they were able to get it installed as well. The work crew worked well, relocated the new unit for us since the builder had the original unit right under the dryer vent and lint was a problem. I highly recommend Spring Home. I also plan on using them for our annual maintenance.

For the longest time I wanted to install an air conditioning System in our old building, but because we have radiator heating my only real choice was to go with a split Unit. After doing some research I gave many of Spring Home's competitors a call - by and large they found the installation too complicated ( a big unit with 4 outlets). Lucky for me I gave Spring Home a call. Their salesman Cy showed up the same day (!) gave a quote within 15 min and solved my electrical problems by referring me to a great Contractor. It was all so easy and smooth. The Installers were also great. They were friendly and fast, and left no mess at all! I could not have asked for more. The Mitsubishi unit is super quiet and works very well. Best of all, the great service and the great product all came within my budget! I was dreading this Installation - Spring Home washed away all of my trepidations. I am indeed a very happy Client.

My old air conditioner suddenly died, and as Murphy's Law warns, bad things always happen at the worst possible time: this was during the heat wave at the beginning of the summer holidays, just before Canada Day when everything was closed. I am a widow with health problems and rely on air conditioning during Toronto summers. I sent an e-mail to a friend in building trades, asking for somebody honest and reliable. He immediately replied with a contact name/number at Spring Home. Cy Goh quickly responded to my e-mail and came to my home as as soon as possible. He made very simple, sensible suggestions, all within my budget - he never pushed for something more costly. Again, as soon as possible, the installation team came and put in the new AC with minimum changes to the long basement ceiling through which pipes had to traverse. Throughout this, Cy kept in touch via e-mail or phone, making me feel confident that my problems were not forgotten. I felt Spring Home service was professional, friendly, and prompt.

We recently moved into a new home and needed to replace both the furnace and air conditioner as they were quite dated. We contacted Springhome and within a few days Sam visited our home and provided us with a very detailed overview of our options and the different types of heating and cooling systems that were available. He took time to show us what needed to be done in the basement as it wasn't necessarily an easy project. Sam also went through the rebates from both the OPA and Lennox that were available to us with the different options. Springhome worked with our schedule to set up a time for the installation. We had three employees from Springhome do the installation for us, they were all quite courteous and very friendly. They cleaned up after themselves and left no mess. The old units were taken offsite for disposal. After the installation they went the operation of the units and informed us about routine maintanance, etc. The installation of the air conditioner looked great, especially the concrete pad that was prepared for the unit. Too bad for the cool summer or we would be using it more often! Overall, we were very satisfied with Springhome and the installation of our furnace and air conditioner.

My wife and I are very happy with SpringHome and our new HVAC system. We had an old A/C that quit on us and was in the market for a newer more efficient one. I was impressed from day one when Sam (sales) came out to our home to see what we needed. We have a 600 sq. ft. third floor loft that was too hot in the summer and freezing in the winter. I had wanted a separate ductless heat pump for the loft, but Sam suggested that we try out the new A/C and furnace before making a decision on a separate ductless system. He said that the encased A/C coil is a lot more efficient than our older coil, allowing a lot more cold air through. Essentially, Sam did not try to sell us equipment we may not need. Also, Peter (installer) checked the main ducts and he found that a few dampers were not fully opened, thereby restricting some air flow. He adjusted the dampers and with the newer HVAC system, we are getting tons more cooling to the loft. It is now a space that is much more comfortable and consequently is now being utilized a lot more by the whole family. The installers were polite, experienced and professional. They arrived early and Peter the senior guy did a site walk through and explained what will be taking place the rest of the day. He and Victor then worked diligently for nearly 11 hours putting in an entire HVAC system: A/C, 2 stage furnace, humidifier and air cleaner. They took apart the old system and replaced it with the new. They did not rush any part of the job and they paid careful attention in making sure everything fitted and tested properly. They set down drop cloth and cleaned up so well that even my wife commented on how clean it was after they left. When everything was installed, Peter went through with me all the operation of the new HVAC system. Last comment is on customer service. I worked with Sam through multiple quotations and each time he was very prompt with emailing the requested adjustments. There was never any sales pressure. I found him professional and knowledgeable. In the end we went with SpringHome because of their reputation and ratings. Even though they were not the cheapest, they were not that far off either. Besides, no one had detailed quotes like SpringHome did. One of our biggest criteria was going with a reliable company that will be around if and when there are issues and not a fly-by-night outfit. As for the rebates, Cheryl in customer care was quick in submitting the info for the OPA rebate. When there was a small issue with the rebate amount, Cheryl fixed it within a few hours. It is rare these days to find that level of commitment to customers. Needless to say, we will be recommending SpringHome to our friends and family.

I am glad I contacted Spring homes for the Insulation of furnace and air conditioner. They were very professional in advising and Installation. Very friendly crew who were clean and excellent in explaining how the system worked. I will recommend them to any one.