Drain Com reviews (870)

When I first spoke to Valentin on the phone, he stuck me as being very well spoken and very professional and knowledgeable. When he showed up he gave me a verbal estimate after I explained the problems with my shower/tub faucets. I have to say that I was very satisfied with the work he preformed. He quickly found the problem and fixed it right away. Will use Drain Com in future for all my plumbing needs.

I am very impressed with Drain Com. Valentyn showed up on time. Found problem fast. Gave me price for repair. And when it turned out that more things needed to be done he did not charge me anything extra. Thank you Val for your professionalism and customer service. I wish there were more plumbers like you)

We had a badly clogged drain in the basement with staying water. Valentin arrived on time and was very professional, knowledgeable and courteous. He completed the work fast and clean. Valentin gave us good advice regarding maintenance of the drain in our particular case. I'm very pleased with the service.

I woke up one morning with sloshy floors and discovered there was leak coming from the shower. I called DrainCom and easily booked an appointment for the same day. Yuriy came over and took a look at the situation. He explained what the problem was and provided a detailed estimate for the repairs. After I approved the repairs, he left to go get the required parts and came back to fix the problem. He was very friendly and professional. He even recommended a restoration company to help with the water damage. Thanks Yuriy!

An excellent experience with DrainCom. Professional, courteous, punctual, and helpful. I had a leaking stack; not the easiest job as it was encased in a wall and quite old. Valentyn was great in patiently removing it, paying attention to details as how the removal could damage other pipes and floors. Everything was replaced. Val was always punctual and very customer service oriented. Great communication with the company about what needed to be done, and why, and what was done etc. I would definitely recommend Val and the DrainCom team. In fact, I intend to use them again for all my plumbing problems. Thanks!

I had a great experience with this company and didn't even have to have the technician come to my house!. Phil helped me troubleshoot my issue over the phone and told me to try a few things before i pay to have him come out to my place. Low and behold his troubleshooting technique work and my garbage disposal started to work again! I was also very pleasently greeted over the phone by the lady answering calls and she even followed up to see if everything worked out for me! Great customer service! Thanks

Valentyn was the first person to call me after getting on Home Stars, my first time using this website. I had a leak in a pipe in basement of my house. Val called to let me know exactly what time he would arrive, he was prompt, courteous, and knowledgeable. He found a second leak near the first one, and fixed that as well. Would I recommend him? ABSOLUTELY! And, his price was reasonable! Would I hire him again? ABSOLUTELY! In fact, I have already talked with him about redoing the entire plumbing system at some point due to the way he worked and the way he presented himself as a professional. Not to mention he's a down-to-earth kind of guy that is honest. Not always an easy combination to find these days! I'm very pleased!

We have a basement drain that was overflowing, and suspected that it was the sewer line that was backed up. We contacted Draincom based on the reccomendation from Homestars. They were able to come at our next available date two days later. Alex was an hour late, but was friendly and professional while here. He cleared out the issue, but at our request ran a camera down the drain (extra $160). He showed that we had clay pipes, and roots going through them - common issue for older Toronto homes. He showed the actual footage and pointed out the issues, which was nice. He gave us a quote on the spot for $6,800, minus a $1,200 rebate, and offered to get to work next week. He also said that they would cover all the permit work. We are still debating whether we are going to go through with the pipe replacement right away (which will involve digging) but we were happy enough with Draincom that we will probably hire them for the work if we do.

We brought in Toni and his crew from Drain Com. Excellent service and install. Although we ran in to a few complications Toni was such a pleasure to deal with. His attention to detail and patience, additional work , knowledge, communication and overall professionalism has certainly won us over as loyal clients. Can't say enough about his communication throughout the project. Very responsive to all our questions day and night and he took the time to educate us. Crew was on time and clean. Serghie, the foreman (hope I spelled your name correctly) was amazing. Such attention to detail and work ethic. He too shared his knowledge and took his time with all tasks to make sure the work was done correctly. His communication and thoughtful assessments eased our minds during the project (btw, your English is perfect!). Santina at head office was soo patient with us and made every effort to also share her knowledge and clarify any questions we had. With such a stressful project, Toni, Serghei, Santina and the crew made the experience very easy to understand which certainly eased our minds. Highly recommend! Thanks Gus and Ana

I had a leak in basement a few weeks ago and Vlad came over to check our basement in Oakville within a day. The problem was fixed. We were happy with his attitude and professional work. We would have no hesitation in recommending Vlad or recommending this company. Thank you Lakshmi