Drain Com reviews (870)

I could not believe how professional the job was done. They had to tunnel 20 feet under my deck to install and did it in 3 days. Wow! And their price were fantastic. I am a big fan of DrainCom and would refer them to everybody I know. Well done!!!

Wonderful communication! Called two other highly rated plumbers on homestars before to try and fit my strange schedule and never heard back. I then found DrainCom and spoke to a lovely woman in the office straight away who booked me in, explained the diagnosis process and options for repair. Had a reminder call the day before and the plumber called at his allotted time range to tell me when he would be arriving. When he got there he re-explained their process making sure I was fully aware before he started. He was very nice and professional and had the problem fixed in literally minutes (though not something we would ever have found ourselves). He advised about how to repair the ceiling which was minimally damaged and even fixed a handle on our powder room toilet which was loose and all at an excellent price. I would highly recommend them. That immediate and thorough communication and the extra little bits mean I will be calling them again in future for any of our plumbing needs. I will also be recommending their service.

Draincom (Slava) underpinned our home in 2012 and put in new footings, plumbing, drains, water line, concrete floor, etc, etc in the basement. The work was excellent, they communicated well with our neighbours and kept the site very clean and safe. Great Job! In 2014, we had a leak from our toilet on the upper floor. Draincom came the next day that we called - Les explained why it was leaking, gave us 3 options on how to fix it and had it fixed within a few hours for a reasonable cost. We are very satisfied with Slava, Les, the entire underpin team and the receptionist as she too is very good at communication and responding to calls. Highly recommended. Thx, Paul in Toronto

We had a very positive experience with Slava and Peter. All work was done to spec and within timeframe and estimate. Any hiccups were resolved quickly and professionally. Peter knows his stuff and goes above and beyond. We're so pleased with the results. Thanks, guys!

Eugene of Draincom had done work for a family member who highly recommended the company as going above and beyond what was required. I have had the same experience and would highly recommend them.

I needed to install a Sewer Backflow Valve to have proper insurance coverage for my finished basement. Stuart arrived with a quote, did a locate and checked the sewer line down to the street. All looked good. Peter and Dylan arrived the next day to do the work. Perfect job and cleaned up properly.

I should have get them the first time I discovered the water leaks through the floor in the basement two rooms. Slava came and estimated the cost and work. He discovered the drainage problem later and informed me. His company crew completed both jobs professionally, cleanup and no more wet floors and bad odors. The price is much lower than another quote. Won't hesitate to call on them again.

We are first time home owners. Imagine the dilemma of walking into a sewer back-up issue in your basement (furnace room and bathroom). We searched homestars and called a number of drain cleaning but we felt good when we talked to DrainComs technician (Slava) and had him come to look at the job. The next day, Ievgenii and Boris came in the morning and completed the work. Ievegnii was very thorough as he also inspected the drain in the furnace room. Both him and Boris were really taking their time to ensure the work is done correctly and completely. Thanks guys. Your assurance that my drain is now clean will allow us to sleep a little bit better in our new home. Will definitely call you guys again but I hope not in the near future! :-)

I spent a lot of time doing my homework and talked to as many companies as I could (10+) before deciding to go with Draincom. Carl was my main point of contact at Draincom and he was very professional and informative. He offered up his suggestions and recommendations without going on a ‘sales offensive’ which made Carl stand out among the rest. Carl’s quote was competitive which was good but it was his dedication to customer service which really made my experience with Draincom a great one! I have not worked with others at Draincom but if they are anything like Carl I would jump at the opportunity to enlist their help in the future. Thank you Draincom and special thanks to Carl for a job well done!

Was very impressed with Roberts expertise and friendliness. As someone who knows nothing about plumbing he explained the problem to me in a way I understood. He gave us a variety of options to choose from and completed the work quicker than he originally estimated. I would highly recommend draincom to a friend.