Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2014

    Install a hose Bibb

    I had the work done today. Natasha was great in scheduling, confirming and following up after the work was done. Michael did a very professional job and provided additional recommendations which was very helpful. Thank you WaterWorks Plumbing

    Answer from pro:

    Hi Sherif, Thank you for taking your time to post this review on Homestars, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider should you need us. I am glad that that you followed my advice regarding the shower fixture. Thank you from the Waterworks Team.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 May 2014

    Kitchen faucet change

    Yes, we asked Michael to come back and change our faucet after doing such a great job last time. Great, as usual, especially since the old faucet was two hole and was seized. These new single faucets with a built in hose, the counterbalance weight, Im told needs to be adjusted, to ensure full retraction. Perfectly done. Thanks again.

    Answer from pro:

    Hi Smt, thank you for the great review and your continued loyalty. It is a great pleasure working for you. I am happy that you now have a functioning faucet. You can always count on us should you need us in the future. Thank you from the Waterworks team.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 May 2014

    Toilet repairs

    We brought Water Works in to fix a couple of toilets including a shutoff valve replacement. At the time of booking, everything was fully explained beforehand, and Larry the technician was extremely patient with all my questions and explanations of options. He arrived fully self-contained, including welding torch, and finished much faster than I anticipated. Very professional from start to finish, I'd definitely use them again. I especially appreciated the email beforehand with the technician's name and photo so I knew who to expect at my door.

    Answer from pro:

    Hi Tony, thank you for the awesome review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. It was a pleasure working for you and we are always here should you need us in the future. Thank you from the Waterworks team.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 May 2014

    basement exterior waterproofing

    We have had long-term problems with seepage into a back room in our basement. Having just had this room renovated, we called Waterworks to see about waterproofing. Michael's advice was completely helpful, and Victor and his crew sealed the wall, installed the membrane and weeping tile, and and cleaned up the site, efficiently and even ahead of schedule. Professional, as always.

    Answer from pro:

    Hi GB Shand, thank you for the great review and your continued loyalty. Repeat business speaks volumes to us! It means we succeeded in what we strive to do the first time. Become your one stop shop for everything plumbing. And most importantly that you trust in our company for your plumbing and drains needs. We really appreciate and thank all our loyal clients. Thank you from all of us at the Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 May 2014

    Detecting problem with pipes

    We have been hearing noises coming from our pipes. We explain the situation to Larry and after he checked it, he told us why it was happening and what needs to be change. He was very gentle in giving us some advices about the different alternatives that we have. I like the administrative service Natasha, who was kind to call me before Larry arrived and sent me a picture of him for security reasons.

    Answer from pro:

    Hi Gloria, thank you for the great review. It was our pleasure to be of assistance to you and give our recommendations. We are a phone call away should you need us in the future. Thank you for us all at the Waterworks Plumbing and drains Inc.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2014

    Water lines capped beneath sink

    Discovered that the washer and dryer hook up in my condo unit was illegal, being hooked into the plumbing beneath the kitchen sink. Had WaterWorks come for a complete estimate for under the sink. Larry came in and did an inspection under the sink, showing me everything that needed to be done. I did not have the funds for the entire job but he was happy to do just what I could afford today. Very polite and friendly, he even checked with the superintendent before soldering to ensure that there would be no issues with the heat sensors in the building. Definitely will call back when I have the money for the rest of the job.

    Answer from pro:

    HI Sarah, thank you for such a sweet review. It was really nice to work for you and we also appreciate being treated respectfully in return. . We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Feel free to call us anytime you need us. Thank you from Natasha and Michael and Waterworks Team.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2014

    Replace Laundry taps & hoses

    Service on Apr 28/14, Natasha was excellent to deal with on the phone. She called when plumber was on his way with a picture email who was attending. Michael came along with an apprentice leaning the business! Both were very professional, all costs and choices were given up front. Work was expertly completed and complete clean up was done afterwards! All discounts honoured, no problem now that a few weeks have past, no more leaking! Nice installation of new taps and hoses. Thank you for your top notch service WaterWorks & to Michael and Natasha! We were also impressed with your apprentice, sorry did not get his name!

    Answer from pro:

    Hi C & R Gale, thank you for the awesome review. It was a pleasure working for you and have your plumbing problem all resolve. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc. P.S. Richard was our apprentice.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2014

    repiping and new toilets

    I was fully informed about costs and policies. Michael came when he said he would and communicated clearly what the problems were and what options were available to resolve them. Follow up was done at my convenience at no extra charge. Work was done efficiently and there was no mess left behind. I was impressed with the reliable service and clear communication throughout the process.

    Answer from pro:

    Hi Carol, thank you for the wonderful review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. . We are always here should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2014

    Water lines installation

    The customer service and the plumbing service were both excellent. Natasha called to let me know when the plumber was on his way and even sent an email with an identifying picture of him. So that was nice. Larry V was both nice and professional. He quoted me a price before he began and stuck to it. He explained things clearly and quickly set to work and finished the job. This was my first time using a plumber's services. I am relieved that I know a reliable plumber to call next time!

    Answer from pro:

    Hi Melanie, thank you for taking the time to write this fantastic review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2014

    Leaking Hose Bib (Frost Free) into Interior

    Larry at Water Works did an excellent job at diagnosing & fixing our problem. He replaced a defective frost-free hose bib which was leaking into our basement. This was a tricky job. Thanks to both Larry and Natasha for their excellent customer service.

    Answer from pro:

    Hi New home owner, thank you for the great review. It was a pleasure working for you and we are glad that your plumbing problem is now resolve. We are just a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
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