Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from Ahmad
    Rating: 5 out of 5
    Review left on 4 Apr 2013

    Check if water damage to ceiling due to plumbing leak

    I noticed paint peeling away on my living room ceiling directly under the shower on the next floor. Larry came in to check if its a problem with leaks from the drain. He ran the water in the shower to check the problem and uncovered issues with the tiles and baseboard around the shower door and recommended to have it checked out by a ceramic tile guy. Its good to know its not plumbing related.

    Answer from pro:

    Hi Ahmad, The staff of Water works would like to thank you for your review. We are happy to be of service to you and help you find what the problem is and what to do. Once again thank you and have a great day.

    Reply created 5 Apr 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Apr 2013

    Replace Trap

    Overall , we are pleased with the efficiency and professionalism of the company. The representative came promptly and assessed what needed doing..We were in the precarious position of HAVING to get this done..or face the inevitable..human waste in the finished basement.That being said..apparently,their pricing was competitive,BUT, $4,000.oo for 13 hours work is outrageous.(all the labour being done by hand and shovel by one elderly gentlemen for 9.5 hrs one day and 1ihour the same day for the licensed plumber to come ,cut out the old clay trap and install the new and the backfill for 1.5hrs .the next day by 3 men!).The cost works out to essentially $375.00/hr-that's one hell of a mark-up.Did they do the job properly? Yes, Did we get value for money ..No.We believe that $2,ooo.oo would have been more than sufficient for this job considering that absolutely no machinery was used for the job..just one liitle man to dig down 14 feet to get to the trap...

    Answer from pro:

    Thank you very much for your business. We are grateful to be of service to you.We understand nobody feels great about spending money on plumbing and sewer problems. In the end it is all worth it. Just to let you know about a few things that go into the costing of our jobs:We are a fully Liability insured,also carry WSIB insurance. In addition,we also take care of a lot of things behind the scenes that you are not aware of, like getting all utilities locates before we dig and also doing the follow up and re-installation of your storage shed, which we wouldn't charge extra for. We do give everyone an upfront cost before we do any work and thus no surprises. We stand behind our work and we don’t nickel or dime our clients. If you read our competitors reviews you will see our pricing is good, so that you know you got great value for your repair investment. We wish you all the best from The Water Works plumbing and drains Inc.

    Reply created 3 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2013

    Fix leaking kitchen sink

    We had a leaking kitchen sink and Larry V arrived within a day to replace and install new strainers. He was friendly and polite and while testing his handiwork realized that the drainage pipe was cracked and was continuing to cause leakage. He quickly replaced the pipe at no extra cost. Outstanding customer service.

    Answer from pro:

    Hi Cheryl, The staff of Water works would like to thank you for your review. We are happy to fix your sink and it was a pleasure doing business with you. Once again thank you and have a great day.

    Reply created 3 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2013

    Faucet repair

    We had a couple of straightforward but irritating issues with leaky taps which were old/awkwardly installed. This was exemplary service from the initial confirmation through to the final follow up phone call. Michael arrived when he said he would, explained our options for each repair then quoted prices from a pre printed form. Most importantly, he did not try to "sell" us on the more expensive alternative nor the service plan. In fact, he suggested the cheaper options would work just as well. The repairs were done swiftly and efficiently. In addition, Michael has to be the friendliest, most genial trades person we've ever encountered. Too many contractors have little interpersonal skills -- a detriment in a competitive industry where you are selling a service.(He even gave us suggestions for our next ski holiday!) I can't comment on the prices as we have rarely utilized a plumber before, but they seem to be in line with what others charge. I would definitely recommend WaterWorks to anyone with a plumbing issue.

    Answer from pro:

    Hi Rick, The staff of water works would like to thank you for your review. Michael is indeed a great plumber and was happy to help with the faucet.We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 3 Apr 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Mar 2013

    Sump Pump Repair

    Our sump pump was installed by Waterworks last year. Tonight we realized that it had stopped working and we were about a 1/2 inch away from a complete basement flood. As we work from home an event like that could have put us out of business for several days! Although there was some initial confusion over our 'paperwork' and 'warranty', Michael arrived within an hour and made everything 'right'! Thank God we took the 5 year 'Platinum' Warranty!!

    Answer from pro:

    Hi Susan, The Staff of Water works would like to thank your for your review. We are happy to help at the time and to avoid the problem from getting worse. Once again thank you and have a great day.

    Reply created 27 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2013

    Plumbing

    Michael from Water Works was great. I had to have two appointments with them as I needed to check if there was asbestos before the job could be finished completely but I was able to get both appointments quickly. Both times I was given a 4 hour window and Natasha called before he was coming so I knew when he was to arrive. She also called after he left to ensure everything went ok. Michael was very professional and didn't pressure me to get additional things fixed. The pricing was from a printed book so I knew this was their standard rate. He was very clean, always wearing booties over his shoes, put tarps down to ensure he didn't make a mess and closed everything back up afterward. I would definitely go with Micheal again. He even helped me locate shut off valves because this was important as a homeowner. Thank you you much for your help! Deb

    Answer from pro:

    Hi Debbie, The staff of Water works would like to thank you for your review.We are happy to assist with your plumbing needs. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2013

    leaky kitchen faucet

    Had a old 20 plus year leaky kitchen faucet. Larry came to replace the cartridge. He explained the job, showed the pricing and options. Professional and efficient. What was also great was the email confirmation of the appointment beforehand with a photo of Larry and what to expect. Also got a call that he was on his way and a immediate followup call after the job was done. Couldn't ask for better service.

    Answer from pro:

    Hi SMT, The staff of Water works would like to thank you for your review. Larry was happy to fix the faucet for you. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 21 Mar 2013
  • Review from RegularMom
    Rating: 5 out of 5
    Review left on 21 Mar 2013

    Drain camera inspection and general plumbing inspection

    We moved in to a new house and we wanted to get the plumbing inspected, including a camera inspection of the main drain. I got an appointment for the next day. Michael came and did a great job. He carefully explained everything to me and had me watch camera display during the inspection. He checked out all the little leaks and tuned the toilets. He told me that the main water supply to the house was a lead pipe and that I should get my water tested for lead. Until then, I should be drinking only bottled water. Good to know!

    Answer from pro:

    Hi RegularMom from Toronto, The staff of Water works would like to thank you for your review.We are happy that we were given the opportunity to help you with the inspection. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 21 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2013

    plugged drain and various repais

    Fabulous and `fast serviceI called last nite and showed up at 8am on the button.I had a plugged kitchen drain and a few other little things to fix.I also bought a product called `bio-clean to get rid of the smells in the sink. I was very pleased and would call them for service when needed again.

    Answer from pro:

    Hi Barb, The staff of Water works would like to thank you for your review. We are happy to serve you and get your drain unplugged.Bio-clean is indeed a great product. Once again thank you and have a great day.

    Reply created 20 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2013

    Toilet tank rebuild

    I called WaterWorks to help with a toilet problem and they were able to send someone within the hour. Mike was very knowledgeable and friendly and was able to quickly explain the problem and how to fix it. I was impressed that they had a standard price list for everything. The job was finished very quickly. I would highly recommend WaterWorks to anyone for their quick and friendly service.

    Answer from pro:

    Hi Fadi, The staff of water works would like to thank your for your review. Michael is indeed a great plumber and was happy to fixed the problem.We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 19 Mar 2013
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