Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2013

    Fixing parts inside toilet tanks

    Needed the inside of the toilet tank fixed quickly. Water Works folks were very helpful from Natasha who made the appointment to Michael who came to fix the problem. Michael was very prompt and courteous., He described what the issue was, what was needed to fix the issue and then quoted the fee up front (if you end up going with them the initial quote is waived and you pay for what the service costs. He described what he was doing and common mistakes that are made in fixing (which I would have made if I had done it myself). Great overall experience and would definitely recommend them to anyone who is looking for plumbing expertise.

    Answer from pro:

    Hi Neil, The staff of water works would like to thank your for your review. Michael is indeed a great plumber and was happy to fixed the problem.We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day

    Reply created 19 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Mar 2013

    kitchen plumbing runnung very slow

    ryan comes from the essna street store....he was very nice to deal with. he solved the problem quickly and the most inexpensive way possible! he was so courteous and knowlegable. i hope he comes back. i'd also like to compliment the nice girl on the phone.. roseta..she also was exellent and a pleasure to deal with. because she called me my sink drain is now running properly! go figure! i highly reccomend waterworks and ryan and roseta !!!!!!!!!!

    Answer from pro:

    Hi Lorraine, The Staff of water works would like to thank you for your review.Ryan is indeed a great plumber and was happy to solve the problem for you.We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day

    Reply created 15 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2013

    Replacing Thermostatic Mixing Valve

    We had a leak on the mixing valve and a malfunctioning water heater/furance. Micheal came in very soon, very friendly. I like how the price for every job was very clearly listed in the big book, so I don't have to worry about someone just randomly making up a price. The job was pretty straightforward. Although the mixing valve didn't solve our problem with the water heater, Micheal helped us to figure out there might also be a leak in the water heater itself and spoke to the contractor servicing the water heater (a rental unit) for us. The mixing valve had been malfunctioning, so it needed to be replaced regardless, and it was a job not covered by water heater rental. It was very nice of him to offer lending us some electrical heater from his office because we had no heat in the house for many hours already and didn't know when we would finally get our water heater replaced.

    Answer from pro:

    Hi Rushita, The staff of water works would like to thank you for your review. We are happy that we can assist you in anyway to get your heat working.We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day

    Reply created 15 Mar 2013
  • Review from Sas
    Rating: 5 out of 5
    Review left on 9 Mar 2013

    Leaky kitchen faucet

    Great service from Waterworks! I had a leaky faucet and water was everywhere. I called them up and they were here in less than an hour. Ryan was really great and very helpful. He suggested we replace the faucet as fixing would just cause the same problem within a year. He even checked all the other rooms to ensure no issues there. I will definitely call them again. Great job guys!

    Answer from pro:

    Hi Sas, The Staff of water works would like to thank you for your review. Ryan is indeed a great plumber and was happy to replace your faucet.We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day

    Reply created 11 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2013

    Dishwasher installation

    This was a straightforward job, needed a copper pipe cut and flexible steel hose put in, in addition to the basic dishwasher connection and installation. Upfront appointment was simple, arrival time perfect. Michael was clear and upfront on fees. Work was excellent and exactly to quote. Much appreciated. Also good follow up check from the office.

    Answer from pro:

    Hi Armand, The staff of Water works would like to thank you for your effort in doing this review. It was our pleasure to assist with your dishwasher installation.Thank you and have a great day.

    Reply created 11 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2013

    Water Faucet Leaking

    Very professional and courteous from start to finish. Natasha, who booked the appointment, and Ryan who came to do the work were excellent. Ryan especially surprised me, when, after presenting two options for my repairs, one rather expensive and one much more reasonable, managed to get the job done at the more reasonable price. Very refreshing. We have a food business with 5 commercial sinks and I've always felt ripped off by plumbing repairs. Not this time. I would certainly recommend Water Works and will use them the next time I need plumbing repairs.

    Answer from pro:

    Hi Todd, The staff of Water works would like to thank you for writing your review. Ryan was happy to help you out in getting your faucet fix. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 11 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2013

    repair kitchen faucet

    Michael came, same day of call, to repair my broken kitchen faucet. He was incredibly knowledgeable, professional and friendly. He assessed the problem with my faucet and discussed options with me and when he had completed his work the faucet worked better than it ever had. We are completely satisfied with the work done by Michael. Thanks Michael very much, you are a true gentleman and we won't hesitate to recommend WaterWorks to anyone.

    Answer from pro:

    Hi K.P, The staff of Water Works would like to thank you for taking your time to write this review. Michael was happy to help you out in getting your faucet fix. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 8 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2013

    Replacing kitchen faucet

    Larry came right after we placed a call early in the morning and quickly replaced our kitchen faucet, replacing old connections and installing the new one. Before he started he showed me a table with the standard prices for the service to be rendered and only started working after I agreed to his estimate. His work was very good and I'd definitely use his services again in the future. One small recommendation I'd have would be for the person who takes up the calls to have a copy of this table of common services, so that she could give a ballpark estimate of the service on the phone, before the plumber comes to the house (I understand sometimes estimates may vary if the situation is more complicated than normal, etc, but just knowing beforehand what to expect can be very helpful).

    Answer from pro:

    Hi Rejane, The staff of water works would like to thank you for your respond.Larry was happy to fix your faucet.It is nice to know you were happy with the quick and efficient service you received. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.Thank you.

    Reply created 11 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2013

    blocked drain

    My experience with Waterworks Plumbing and Drains was absolutely amazing-I dealt with the owner, Michael Yuffa, who is extremely professional and thorough. I found him to be very helpful and honest. I would only call Waterworks! I am a real estate agent with Forest Hill Real Estate www.caricogan.com and I will also advise my clients that when building a new home or doing a major renovation, Michael Yuffa will come and inspect the plumbing before drywall is completed. This could be very beneficial to prevent problems for the future. Thank you Waterworks for your always efficient work!!

    Answer from pro:

    The staff of Water Works would like to thank you for taking your time to write this review. Michael was happy to help you out in getting your draining problem solve. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 8 Mar 2013
  • Review from Kevin Murakami
    Rating: 5 out of 5
    Review left on 6 Mar 2013

    Water temperature issue

    We'e used WaterWorks in the past, so it was an easy decision to contact them when we had a problem with the our water temperature. It turned out to be a common problem, but we really appreciated Michael's prompt, professional service. He came out within an hour of my call and, true to his word, he had the problem fixed shortly thereafter. They will always be our first call.

    Answer from pro:

    Hi Kevin, Thank you for your continuous support. We are happy to serve you and fixed the problem for you.We pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience.Thank you from the water works staff.

    Reply created 6 Mar 2013
Get in touch