Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Aug 2012

    Kitchen Sink Strainer Replacement

    Superior service, very helpful and professional. Mike Boyle explained everything to me about what he was going to do in a way I understood. All around fabulous first rate service, and would recommend to anyone.

    Answer from pro:

    Hi Suzanne, We thank you very much for the review you have posted on HomeStars and know that we strive to excel in our customer service and go over and above what is required to resolve all of our clients issues.We are look forward to hearing from you in the future and being your plumbing and drain service providers. Have a great day and stay dry! You’re WaterWorks Team

    Reply created 24 Oct 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 28 Aug 2012

    replace main drain and reconfigure gas line

    Our advice ... get a second opinion on price! Michael, from Waterworks, responded quickly to our request for a quote to replace our main drain. He charged us $60 for the quote and suggested a camera inspection for $300, non-refundable if given the contract. Then he quoted a total of over $8000 for the job (including HST). Considering the cost we called another well-rated Homestars company. They came quickly, gave us a free quote, gave us a free camera inspection voluntarily, and quoted just under $6000 (including HST) for the job. We hired the second bidder who did a super job in quick time. We also needed a short length of gas line reconfigured between the meter and the house. Michael, from Waterworks, quoted $2000. Again we asked for a second opinion from a different well-rated Homestars company. They also came promptly, quoted $300, and got the job. They also did great work. So, thanks to Homestars, we have two jobs completed very well. As for Waterworks ... they likely do good work too, but check their prices!

    Answer from pro:

    Thank you for the business opportunity.However I happened to be working at a home near yours and noticed why you got cheaper pricing.There are several things wrong with those jobs.You can't expect top quality when the price is your only consideration."Good Work Ain't Cheap,And Cheap Work Ain't Good.

    Reply created 4 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Aug 2012

    refitting plumbing for water meter

    Our plumber Michael was fantastic! Friendly, courteous and willing to answer all our questions. The work was done quickly and neatly. Michael even waited for the city to come and turn our water back on to make sure everything was fine. Thanks also to Lisa, who was great on the phone and kept us updated regularly. We highly recommend WaterWorks and will not hesitate to have Michael back with any other plumbing matters!

    Answer from pro:

    Hi Richard, WaterWorks strives to provide an superior customer service experience with all of our customers. Our Team takes pride in the work we do and likes to treat every customer as part of our family. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! You’re WaterWorks Team

    Reply created 24 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2012

    Kitchen/Bathroom - Installation

    The plumbing category for Homestars is extremely competitive as i had found it.. 9098+ reviews with a 9.8 rating.. WOW!!!! And that sound like a reliable company. B4 this company came we made a blueprint for our basement suggest 1 kitchen with lines for the dishwasher and sink, and 2 bathrooms which included a shower, toilet and sink. Waterworks had done a great job in supplying strong, tough, and durable equipment. There crew came on time and delivered great services. I definitely recommend this company to everyone. Im definitely gonna use such services again.
  • Review from Satisfied
    Rating: 5 out of 5
    Review left on 27 Aug 2012

    Riobel Faucet replacement

    Micheal did a fantastic job. Was very clean, professional and pleasant. He also arrived on short notice and on a weekend. I would not hesitate to hire him again. Thanks WaterWorks!!

    Answer from pro:

    Hi Satisfied Customer, On behalf of the WaterWorks team please accept our thank you for submitting your review and saying such uplifting remarks about your customer experience. We are always happy when the end product results in the client being satisfied with what we brought to the table. Have a great day and stay dry! You’re WaterWorks Team

    Reply created 24 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2012

    Fixing another Plumbers mistakes

    The plumber called asking if he could come by sooner seeing he was ahead of himself that day. Rogers Cable can learn a few things from Waterworks in client service! He saw the problem we had which was sub par repairs from the plumber my building manager recommended to us….within 30 mins it was replaced and working great. Friendly, quick and reasonable prices. I would recommend anyone to Waterworks.

    Answer from pro:

    Hi John M in Toronto - Oh My! You gave a chuckle with your comment. I think that we have all fallen victim to that "waiting,waiting ....still waiting " for the cable guy scenario. We do stay in touch with our customers, keeping them informed of any delays. We respect the fact that you are busy and time is valuable. Once they arrive, our Technicians are quick and clean in their work, allowing you to get back to the important stuff! Thanks for the smile - From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 24 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Aug 2012

    repair leaky pipe

    They are very busy so it took a week from when I called before mthey could show up at my door. The work was professionally done and I am pleased with the results so far. The problem was related to the iinatallation of a new dishwashr by Sears, where they just reused all the old connections - one that broke and caused the problems with the leak and cleaning up poddles twice a day. I guess that Sears installs are going for the least expensive. WaterWorks found the problem quickly and repaired quickly. We, also discussed other work we may want in the future and got an idea of pricing

    Answer from pro:

    Hi Freda in Scarborough - We can appreciate how unhappy you must have been once realizing that there was a problem with a previous installation done by another service provider.You are correct when you say that cheaper is not always better. Our Techs work efficiently to get the job done right - the first time. You also make another excellent point, we always encourage customers to have a list of their plumbing concerns ready for when we arrive so that your time is used wisely. Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2012

    Backed up sewer drain

    WE had a backed up sewer drain so we called on WaterWorks - they showed up promptly and were very courteous. They snaked the pipe and found a blockage. They showed us the blockage on the video feed and took the time to explain our options, which included the worst case scenario of having to dig up our front yard to get to the pipe. But they were persistent and spent some time trying to loosen the item with their snake - in the end they succeeded! We were thrilled that they took the time to fix the problem the "easy way" instead of having to incur the extra cost and hassle of a bigger project.

    Answer from pro:

    Hi Jane in Toronto - We are so appreciative of your review. We do believe in sharing information with our customers and involving them in the repair process. After all, it is your home. We always work as efficiently as possible and try to find the most cost effective solutions for you. We are happy that we persisted and were able to get to the problem. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2012

    Kitchen Tap Repair

    I was impressed with how quickly they returned my email to set up an appointment. Punctual, called shortly before Mike arrived and did a great job at replacing my kitchen tap. Even did some minor repairs to my bathroom tap for free. Great service all around and I wouldn't hesitate to use them again.

    Answer from pro:

    Hi Mary in Mississauga - We really appreciate you taking the time to review our services. We understand that plumbing problems can put a crimp in your day and therefore we strive for speedy, efficient service. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2012

    Two jobs - leaking ceiling and running toilet

    We awoke last week to find water dripping from our kitchen ceiling. My husband removed a section of the ceiling and we were able to see a pin hole in the copper piping (at an elbow joint) for the bath tub on the second floor above our kitchen. We called Waterworks because of the reviews we read on Homestars. It was the weekend so an answering service took our information and Michael called us back later in the day and set up a time to come later in the week. (We set up a bucket to catch the water to keep the water from ruining more of our ceiling) Michael called about an hour before coming to the house to ensure that someone was home. He and his apprentice arrived when they said they would and were very friendly. They assessed the hole in the pipe and told me the price to repair it. They had the equipment and parts in the truck and were able to fix it right away. We asked them if we should replace more of the piping to prevent future leaks, before closing up the drywall. They said not to start replacing pipes unless we started to get more leaks. While I had them in our home I asked them to take a look at a toilet that runs all the time. I didn't realize how much water I was losing and how much I was paying for that water. Again, they were able to look up the price for the job, they had the parts and equipment in the truck and were able to fix the toilet right away. Both jobs were completed within two hours. The price of the jobs was exactly as quoted before they began. I don't know if the cost was more or less than the competition because I didn't get any other quotes. I am very happy with Waterworks - they arrived when they said they would, they cleaned up the work area, they were very friendly and offered a lot of useful information on the plumbing in my home. I suppose that the real test is the longevity of the repairs that they did, but for now I am happy with the repairs.

    Answer from pro:

    Hi Susan in Markham - Thank you for your review. We do not believe in advising our customers to make unnecessary repairs and we do give exact, upfront pricing for our work. We find that it gives our customers great peace of mind to know what the exact cost will be before the work begins. We do stand behind our workmanship and it would be our pleasure to assist you in the future. from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
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