Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2012

    Faucet repair

    The plumber was very skilled and was able to fix our problem very quickly and efficiently. They had all the parts on the truck to fix out faucet. Our bathroom sink faucet in now better than new. Than, you Water Works plumbing.

    Answer from pro:

    Hi Asif in Markham - We are happy that we were able to fix your faucet so that it is better than new. Our Technicians always arrive with a fully stocked truck so they are ready to tackle any plumbing job whether big or small. Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 28 Jun 2012
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 22 Jun 2012

    Dishwasher installation

    WaterWorks were pleasant to deal with but not cost efficient as for them to install a dishwasher they requested me to hire another specialist to removed a cabinet (that was sitting on 4 screws and could just slide out as I found after paying another $280 for the cabinet removal). Instead of installing three-way connector to allow for an extra hook up, Waterworks installed two-way because they didn't have a three way in the truck and now I need to spend more again to get another connector to hook a water filter. Moreover, it's been a month since the dishwasher was hooked up by the Waterworks and my kitchen piping is now leaking. I intend to fix the problem but will not call Waterworks.

    Answer from pro:

    Hi Irina at Marlee - We are concerned that you have been given some misinformation. It would be incorrect to use the same connector for your dishwasher and a water filter. The dishwasher accesses hot water and the water filter cold. If you connect the water filter to the hot water, it would immediately destroy your filter. I have left you Michael's personal cell #. Please contact us as we would most definitely want to correct any mistake we may have made.We most certainly stand behind our work. Thank you from Michael and the Team @ Water Works Plumbing and Drains Inc.

    Reply created 22 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2012

    Clogged toilet

    Toilet was clogged, they did their best but it wouldn't budge. Michael figured from the start it wouldn't help, but I pushed him to check, and sure enough the toilet needs to be replaced. Great work regardless, fantastic service.

    Answer from pro:

    Hi Andrew Walsh in Toronto - We are always happy to have input from our customers and eager to share our knowledge. After all, it's your home and your decision. We are glad that you chose to call us and we will be happy to help you with any plumbing problems you have in the future.

    Reply created 28 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2012

    Dishwasher plumbed in and pipes under the sink

    We had them come to put in a dishwasher only to find out our old plumbing had seen better days. They fixed everything up and had all the parts we need. I have recommended them to everyone I know in Toronto.

    Answer from pro:

    Hi Sarah in Etobicoke - Our Technicians arrive with fully stocked vehicles and are ready to address your plumbing needs. Thank you for your recommedations. From the Team @ Water Works Plumbing and Draind Inc.

    Reply created 4 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2012

    Slow leak in basement repaired by Waterworks

    Waterworks did a good job of responding quickly to this problem. They were competent, friendly and polite. While repairing the leak, they also spotted a problem with the laundry hoses (very old, and potentially going to rip or burst) so suggested replacing them while they were there. They did a good and thorough job and I would definitely use them again. I recommend them to others.

    Answer from pro:

    Hi Maggie in Scarborough - Thank you very much for your recommendation. We are glad that we were able to assist you in avoiding a potentially messy problem should the hoses have burst on you. We would be happy to help you out with any future plumbing problems in the future. From The Team @ Water Works Plumbing Inc.

    Reply created 5 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2012

    Water hammering noise

    These guys were great! They showed up on time but we could not reproduce the hammering noise-go figure! Mike was patient, friendly and not pushy. We were very comfortable using Water works. We definitley would use them again in heartbeat! Thanks Mike Jennnifer,Vaughan

    Answer from pro:

    Hi Jennifer in Vaughan - Wouldn't you know! Just like suddenly feeling better just in time for your Doctor's appointment. :) Ah well, no worries, if you need us, just give a call. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 5 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2012

    Leaky Pipe Under Kitchen Sink

    My rental property developed a problem with the kitchen plumbing. I looked at Homestars for a plumber to come figure out the problem and fix it, and Waterworks came highly recommended. I emailed them and I received a very quick response. 2 days later the pipe was replaced and fixed so that the problem will not reoccur. As a rental property owner, I rely on skilled tradesmen to keep the property in good working order. I also know how difficult it is to get a tradesman to come quickly for such a small job. I purchased a 1 year plumbing plan from them as well. This gives me priority service and a discount for both of my properties. Very good experience overall.

    Answer from pro:

    Hi Tanya in Toronto - So true! We know that our customers lead very busy lives and we value your time. Being a property owner can be demanding and we are glad that we were able to get in and get that problem fixed for you quickly and efficiently. And don't forget, that plan also entitles you to a yearly free plumbing inspection which is always a good idea as it helps you to avoid costly, future plumbing problems. Thank from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 5 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2012

    various toilet repairs

    Michael was professional and courteous. He explained in detail the repairs that needed to be done, and prioritized each recommended repair. The repairs were done quickly and professionally. Michael even made minor adjustments throughout the house for optimal performance. Would recommend to anyone!

    Answer from pro:

    Hi mike77 in Pickering - We thank you for your recommendation and we value the faith you have expressed. It is our intention to build lasting relationships with each of our customers and we take the time to walk them through the repairs. The more knowledge one has of their plumbing system, the easier it will be to maintain it. We are so glad that you were pleased. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2012

    Toilet Transplant

    My old toilet was giving me problems.So I decided to call in the big guns "Water works Plumbers".They were great. My condo board quickly approved their toilet poroduct offering.I now have a toilet that is reliable and nice looking. Joanne( The Guitar Godess)

    Answer from pro:

    Hi Guitar Goddess - We are pleased that we were able to fix that problem for you. Now you can have peace of mind to get back to being creative while strumming your guitar! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2012

    Leaking radiator, clogged basement drain, low water flow in toilet

    One of my radiators had been leaking for days unknown to me when I discovered it had leaked through the floor through the basement ceiling. I also had some backup problems in the furnace room drain. I previously had used WaterWorks to clear a clogged kitchen sink drain. At that time I purchased their Protection Plan. I called late Saturday night and Michael came out first thing Sunday morning to assess the situation. He drained my rad system to stop the leak. Lisa called me first thing Monday morning and arranged an appointment for the repairs that week. The technician was Mike. He reviewed all the work that had to be done provided me with costing which included a discount because of my Protection Plan. WaterWorks Technicians always wear shoe covers when they enter your home. Mike explained what had to be done and answered all my questions. He was very polite and professional. He cleaned up after he finished. A new value had to be installed on the rad (circa 1940) , the basement drain had to be snaked and my toilet required new mechanics in the tank. Mike restored the water levels through the system and took the time to bleed all the rads in the house. I should point out that Lisa the dispatcher keeps you informed as to when the technician will arrive at your home and follows up to make sure everything was completed to my satisfaction. This company is very customer service oriented.

    Answer from pro:

    Hi Julie in Woodbine - Our customers are our top priority. You drive our business and if you aren't happy, we aren't happy. Which is why we stay connected with our customers every step of the way; calling you before we come out, cleaning up the area where the work was done, respecting your home and wearing shoe covers and following up afterwords to make sure everything went well. We want to be a 10 star service for you! Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 23 Aug 2012
Get in touch