Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2012

    cleaning drain

    Michael not only showed up on time but cleaned my drain perfectly. He also explained what to do so not to have simular problems in the future. Hes not just after making a quick buck, but to educate his customers too. He will always be my plumber of choice!

    Answer from pro:

    Hi Portia - We really love to share our wealth of information with our customers and help them to avoid big plumbing problems and costly repairs. Check out our website and LIKE us on FaceBook in order to receive more great hints to keep your home in tip-top shape. All the best from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Jul 2012
  • Review from AV
    Rating: 5 out of 5
    Review left on 7 May 2012

    Toilet repair

    Fast service, flexible service window (didn't make us wait around all day, or even for many hours). Friendly, knowledgeable service. They will be my new go-to people for plumbing issues!

    Answer from pro:

    Hi AV in the Beaches - That is really nice to hear. When we get a review like yours, we know that we are doing our jobs well. We look forward to being your "go to" plumber should you need us in the future. From the Team @ Water Works Plumbing & Drains.

    Reply created 25 May 2012
  • Review from Parish B
    Rating: 5 out of 5
    Review left on 1 May 2012

    Quote for Leak and Hot Water Pressure

    Called Water Works based on excellent Homestars reviews. Was given a diagnostic charge of $49.50 + HST, which I thought I was not advised to prior. Company reversed fee and I have a great deal of respect for their honesty accordingly.

    Answer from pro:

    Hi Benny in Oakville - What a pleasant surprise! We did not expect to receive a review from you. To quote one of our Team Members, "Pencils come with erasers for a reason". We were happy to correct our error and thank you for your comments. We do work very hard to earn respect and an honest reputation. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 7 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2012

    Replacing Main Water Valve

    I had a leaky main water valve. Called up WaterWorks. Lisa on the phone was great. She's very helpful and cheerful. Michael came in and looked at the problem and found a bigger problem. He found that the pipe connecting to the main valve was expanded perhaps due to a frozen pipe in the past. I was standing there and watching him fixing the problem. The problem I had is very rare and Mike took the time and patience to find a solution. He went all his way out to do so. At the end, it's repaired. He saved me from the way more expensive job to open up the ground and fix the expanded pipe. Really appreciate his cheerful attitude along the way and his tremendous effort in finding the solution. I wish I could give them 11 stars. For those curious, the case will be on their website or facebook. High recommending this company to anyone who does not want to take a chance for their plumbing problem.

    Answer from pro:

    Hello to Johnny in Markham - We are so very happy and grateful for your wonderful review! We know that plumbing problems can be stressfull and unpleasant but when you call Water Works you are getting staff that is dedicated to help you see a positive experience and resolution. Thank you from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 3 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2012

    Faucet installation

    I needed a replacement for a leaking outdoor faucet and an indoor shut off. Waterworks showed uo on time gave me an accurate quote, and completed the work very well. I was very pleased that they called twice when they were going to be a bit late. Very considerate.

    Answer from pro:

    Hi Bill H in North York - We value your time as much as our own. In the plumbing business, delays can happen as sometimes what seems like a small job can reveal itself as a bigger problem. When we encounter such a situation, we always keep in touch with the following customers on our schedules so that they can budget their time accordingly. We appreciate you and your business. Thank you from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 3 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2012

    Replacement of Bathroom Faucet

    Excellent customer service. The receptionist was very professional. She even called to advise me that Michael would be coming a little early. Michael did a great job and was very polite and courteous. This is a very good company and I will definitely be using this company again.

    Answer from pro:

    Hi Connie in York - Thank you for taking the time to review us. We aim to put our best foot forward from the very frist time our customers call us and we feel honoured that you will use our company again. Thnak for the Team @ Water Works Plumbing and Drains Inc.

    Reply created 3 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2012

    Leaking faucet

    I contacted Waterworks and was greeted very positively. The technician arrived at the scheduled time and completed the work quickly and neatly. He insisted on cleaning up after himself which was great. I would use them again.

    Answer from pro:

    Hi Mark in North York - Here @ Water Works we realize that sometimes the small details can make a huge impact. That is why we always respect our customers and their homes. We wear shoe covers and always tidy up after our work. Thank you from the Team @ Water Works Plumbing and Drains Inc.

    Reply created 3 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2012

    Waste-water stack replacement, laundry machine drain installation, shower plumbing.

    We called on a Sunday morning, and after speaking with the excellent receptionist, Josh was there very quickly. He did his work quickly and cleanly, and was very respectful of our home. We were so impressed with his service and attention that we had him back later that week to do a whole bunch of other major plumbing things that we needed! You know they're not messing you around because of their "rate book". I'll never call another plumber.

    Answer from pro:

    Hi Ben in Toronto - Thank you for taking the time to write such a positive review for us. We make it a priority to treat the homes of our customers with the same special attention we would our own homes. We are always very upfront with our exact pricing. We know that customers appreciate that the price at the end of the work will be the same as the price given at the start. We are most happy to help you whenever you may need us. The Team @ Water Works Plumbing and Drains.

    Reply created 10 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2012

    Major plumbing disaster-- solved!

    It started with a bad smell in the basement and turned into a nightmare that Michael and the Waterworks team solved. Michael came over after an emergency call on Easter Sunday. Once he diagnosed the problem, he had a team in the next day to execute the solution. The team was professional, responsive, communicative and great to work with. I highly recommend Waterworks for any plumbing job-- big or small. Thank you! Virginia

    Answer from pro:

    Hi VJ in Toronto - Thank you for your compliments. We specialize in being able to quickly diagnose the issue and then setting out a plan to resolve it. We always try our best to meet the needs and schedules of our customers. It was our pleasure to be able to assist you in getting your home back to function. From the Team @ Waterworks Plumbing and Drains Inc.

    Reply created 26 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2012

    Toilet and faucet fix

    I found WaterWorks online. The person who answered the phone when I called was very professional and personable. When Michael arrived, he was clean, courteous, personable, quick and very helpful. The price seemed very fair. I would totally recommend WaterWorks.

    Answer from pro:

    Thank you for your recommendation Jessica in Toronto - We aim to make your plumbling issue as pleasent as it can possibly be - from start to finish! We give you out flat rate pricing, upfront - in writing. Nothing is hidden with us. From the Team @ WaterWorks Plumbing and Drains Inc.

    Reply created 26 Apr 2012
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