Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2011

    blocked toilet

    We called Water works this morning and they came really fast and solved the problem>The found a construction screw in the bowl and it prevented us from using it since last nite.We are very happy with the service and we would definitely recommend to the friend and relatives.Thank you very much

    Answer from pro:

    Hi Yogesh, Thank you for taking the time to share your experience with community. It pleasing to us, to know that you were so satisfied with the service provided. We look forward to being your plumbing and drain service in the future. Thank you from all of us here at WaterWorks Plumbing

    Reply created 6 May 2011
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 13 Apr 2011

    replace sump pump

    The company is a rip off. The plumber who came was courteous and professional in every way, nothing against him he is quoting the company price list. They charged me $ 900 (with a 10 % discount) to replace a sump pump which perhaps cost a maximum of $ 300 , this task took 1 hour to perform. Which essentially means I was charged approx. $ 600 per hour less a reasonable truck charge. I would advise consumers to stay away from these fixed price companies because they are a rip off, find a good local plumber who will charge you a reasonable hourly fee even after they exaggerate their time sheet, you'll save a small fortune. In short I wouldn't use this company again unless they were the last plumbers in the city.

    Answer from pro:

    Dear Reader, This reviewer is rather selective on what he chooses to Share and Withhold as well as contains various Inaccuracies and Exclusions. 1.His claims fail to include that he was provided with the highest quality pump and parts which is the "Hydromatic" brand.A cast iron machine,engineered spec with an oil filled motor unlike the cheap plastic one ones that can be bought at the home centre.We also use a silent type of check valve with new pipe work and fittings. 2.We also have invested almost 2 hours based on our GPS records(10:17am travel to job-site and 11:57am finish) 3.We did show up ON-TIME and had the parts IN-STOCK on our truck unlike the local guy who may not show up for days and has to go shopping on the clients'watch. 4.We also gave him an UP-FRONT cost with only a 49.50 no obligation quote. He did give us his approval before any work began. So why did he proceed if he wasn't happy with the price? We did follow up with him and he was very unpleasant on the phone. 5.If he would have compared prices on the web and here at Homestars he would have seen that the cost to do this work is very much in line with industry standards. Water Works Plumbing and Drain Inc will continue for many years to come, providing Timely,Professional Services,using only Highest Quality products.Thank You for your time. Thank You Michael Yuffa

    Reply created 26 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2011

    Burst exterior pipe

    An exterior pipe that supplies our outdoor water faucet burst and we had to shut off the water supply to the entire house. A plumber we had used in the past could not come for at least three days! Michael showed up the next morning -- on a weekend -- and found the shutoff to the outside faucet. For good measure, he noticed and fixed a leaky faucet in our basement at no extra charge and without being asked. Really exceptional service. Thanks.

    Answer from pro:

    Hi Mark, Thank you for taking the time to share your experience with everyone. We do stand by our service. We look forward to being your plumbing and drain service in the future should you need us. Thank you from all of us here at WaterWorks Inc.

    Reply created 18 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2011

    Quieting Pipes

    After hiring Michael to fix our bathtub leak with great success, we hired him back a few days later to fix a very loud banging sound that our pipes made at different times of the day. Michael made a recommendation only after installing a special part in one of his client's homes, to make sure it first worked there before suggesting it for our home. The banging sound often jolted us and reverberated through the house so it is such a treat to not hear it anymore! I really appreciate Michael's diligence and the consideration he gives to every job. He is thoughtful and works hard to ensure our needs are satisfied. Thank you Michael and Stephanie for the great service you provide.

    Answer from pro:

    Hi Karen Thank you again for the wonderful compliments. We greatly appreciate your continued loyalty. It was our pleasure to come back to provide you with solutions to fix your pipes. We are proud of the services we provide to you and the community. Thank you from all of us here at WaterWorks Inc.

    Reply created 18 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2011

    New kitchen drain

    We had our kitchen renovated a few years ago but the kitchen contractor hooked up our sink and did not do a good job.It leaked for some time now.We found Water Works in the phone book and decided to give them a call.Mike came the next morning and did a great job re doing the drain under our sink and we are very pleased with everything.Gordon And Joan R,Whitby
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2011

    Tub Drain cleaning

    Michael came to the house within 30 min of me calling the company to request the service. The company called to say when he was coming and gave me his name beforehand so I knew who to expect. Michael was very helpful and gave me a quote before starting work. He was quick and considerate. He even wore booties to not scuff the floor! I am very satisfied with the service and even signed up as a member for the future. Thank you Waterworks!

    Answer from pro:

    Hi Meg~ Welcome to our service plan, which will give you a ton of benefits should any plumbing or drain issue arise. Thank you for the fantastic review. We are glad we could get there quick and get the problem fixed in a timely manner. We are very proud to know that you are satisfied with our workmanship and customer service. Thank you from all of us at WaterWorks Plumbing Inc.

    Reply created 30 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2011

    Bathroom faucet replacement

    Waterworks always does a great job when I call them. George, who did the repairs this time, was pleasant, friendly, informative and informed, went over the available options, was patient and polite and answered all my questions. Dealing with the folks at Waterworks has always been a pleasant experience. I would recommend them for your plumbing needs if you want the job done well and right.

    Answer from pro:

    Hi Eryn~ Thank you for the glowing review. It is really nice to hear when we have all done our jobs correctly. We only hire certified plumbers who are knowledgeable and experienced, so you are given the best choices possible. Thank you from all of us at WaterWorks Plumbing

    Reply created 30 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2011

    Spout Replacement

    My super dropped off a letter yesterday saying there is a leak in my spout this morning i looked for a plumber. I first tried my uncle a plumber but he didn't pick up his phone after calling 3 times i gave up so i gave Water Works a call at around 8. It's now 10 same day and hes finished. Love these guys.

    Answer from pro:

    Hi Marcus, Thank you for the nice review. We are glad we could get there and get the problem fixed fast. We look forward to being your plumbing and drain service in the future. Thank you from all of us at WaterWorks Plumbing

    Reply created 28 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2011

    sump pump repair

    The final check valve put Michael Yuffa put in is super quiet and has completely resolved the issue. The timeliness and quality of the service was excellent - thanks very much

    Answer from pro:

    Hi George, Thank you for a wonderful review. Also thank you for taking the time to share your experience with the community. We are glad we could be of excellent service. Thank you from all of us at Waterworks Plumbing and Drain.

    Reply created 28 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2011

    Clogged Tub Drain

    Water Works Plumbing was courteous. They responded quickly with an appointment and arrived when they said they would. They were up front with their estimate and efficient. I would highly recommend them.

    Answer from pro:

    Hi Margaret, Thank you for your review here on homestars. Timeliness and respect of your time is very important to us. That’s why we arrive when we say we will and complete the job without the many excuse that others may use. We look forward to being your plumbing and drain service in the future. Thank you from all of us at WaterWorks Plumbing and Drain

    Reply created 28 Mar 2011
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