Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Aug 2010

    Bathroom

    My toilet was leaking water, and the "do-it-yourself" solution was not working out. I called Waterworks, and Jean set up an appointment for me within days. I was very happy with their efficient service. When George arrived, he was courteous and polite, and assessed the problems quickly. I am very happy with his work, and would definitely call them again for future issues.

    Answer from pro:

    Hi Winnie; Thank you for your review.We always try to accomodate the client's appointment time request. So glad that we were able to provide the efficient service that we strive for. Please do not hesitate to call us again if any plumbing issues arise. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 16 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Aug 2010

    water softener installation; sink repair

    The service was exactly what was promised -- on time, with a phone call prior to the plumber's arrival. George was very professional, explained everything and did a great job. I think he left the basement cleaner than he found it! I'd use this company again without hesitation.

    Answer from pro:

    Hi Linda; We appreciate you giving us the plumbing job and also for your kind review on Homestars. We set times for appointments and keep the client informed of the tech's arrival as well as what work is to be done. Please keep Waterworks your choice for plumbing and drain issues for the future. Thank you from all of us at Waterworks Plumbing and Drain.

    Reply created 16 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2010

    Kitchen Sink

    My kitchen sink drain was clogged, finally got the water to drain so tried to snake it. Well, the pipes were so old (or I am just that strong.. haha) that the snake went right through the pipe. Michael was on time and explained to me the issues, the options, the cost. He explained things very well as I have NO plumbing experience. The work was done fast and I even enjoyed chit chatting with Michael. I also liked the courtesy phone call before hand to tell me that they were on their way, nice touch.

    Answer from pro:

    Hi Vanessa; Thank you for the plumbing job and for you taking the time to write this review. We like to keep the client informed when the plumber is in transit to make sure they are home upon his arrival; as well as giving the cost up front. Please consider Waterworks your plumbing and drain service provider and thank you for any referrals that you do for your family and friends. Thank you from all of us Waterworks Plumbing and Drain

    Reply created 12 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2010

    Repaired dropped kitchen sink and hooked up the pipe underneath.

    I awoke this morning with my kitchen sink hanging and water everywhere due to the pipe breaking. I called and spoke to Jean who thank god has a sense of humor and she promptly sent over George. I never received George's calls as my cell phone ringer was shut off! Jean had him return and there was no comments. George made sure everything worked and explained to me what options I had. I would not hesitate to recommend them for your plumbing needs. More companies should have this kind of service.

    Answer from pro:

    Hi Jackie; We would like to thank you for the work that you gave us. as we often get called out to repair an error made by a contractor. Thank you in advance for any referrals that you give us and congratulations on your new home. Thanks from all of us at Waterworks Plumning and Drain

    Reply created 11 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2010

    Install dishwasher

    Jean said they would be here between 11-1 and I believe they were in fact EARLY! I'm writing this at 12:20pm and George was finished about 20 minutes to 1/2 hour ago. Nice to not have to wait around all day!!! George was quick, courteous and efficient. He explained what he had to do, the costs involved and did just that! Even wore booties although I told him it was okay not to. I will be calling them again with any other plumbing needs.

    Answer from pro:

    Hi Deb; Thank you for your review. We are pleased to have been able to do your plumbing job. We always give the job particulars and the cost before starting so the client is not blind sided. Thanks for keeping Waterworks in mind for any future plumbing needs. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 9 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2010

    Replace Faucet

    Today George from the Water Works replaced a faucet in my kitchen and it was complicated because the faucet I purchased leaked. He replaced parts until it was working perfectly. I was very pleased with the work, the price and his professionalism.

    Answer from pro:

    Hi Lyn; Thank you for your review. We are competitive with our prices and want our client to have a good service experience. Please keep Waterworks in mind for your plumbing and drain company of choice for any future plumbing issues. Thank you from all of us at Waterworks Plumbing and Drain.

    Reply created 9 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2010

    2 new toilets, 4 new bathroom faucets and main water valve

    George and Michael installed 2 new toilets, 4 new bathroom faucets and a main water valve. They were available to do the job within short notice and were prompt, efficient and clean. The job was completed to my satisfaction. Michael aims to please and will return to rectify any problems promptly.

    Answer from pro:

    Hi Narin; Thank you very much for your review and we appreciate your business. We hope that Waterworks will be your lifelong plumbing and drain service provider. Congratulations on your new home! Thank you from all of us at waterworks Plumbing and Drain

    Reply created 6 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2010

    dishwasher removed and new one installed also new toilet installed

    I had called a place to have my dishwasher installed, I had to call 3 times only to hear can I come tomorrow. I told him NO! I decided to google dishwasher installation and got a list to choose from. I saw the ad for Water Works and decided to take a chance. I called thinking I won't get an appointment for the next day but Jean assured me not only could I get an appointment but the plumber will also show up :) George arrived and advised me of the price. I agreed and thought while I have him here I need a new toilet upstairs so I asked what would cost to replace. Much to my delight the cost was for installation and the unit. The part that made my day was George had a couple of units in his truck to choose from and he could do it now. OK now this is customer service. In two hours George had removed and replaced a toilet and that's not all he removed and replaced the dishwasher. The areas that he worked in were spotless, you wouldn't even know work had been done. I highly recommend this company and will pass on their information to others in my condo. TWO THUMBS UP!!!

    Answer from pro:

    Hi Laura; Thank you for your time in writing these kind words on Homestars.We try to book appointments around the client's schedule and advise them of the technician's arrival. We also come with a fully loaded truck to save time in running to the suppliers.I am glad that you had a great customer service experience and giving us your business. Thank you in advance for any future referrals to your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 6 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2010

    Throne repair

    My son in law who by the way is not a plumber but did his best to repair my toilet but to no avail,and still leaked. I found Water works in the Yellow Pages and had a great experience.They fixed my toilet better than new.I think I will adopt Michael as a son and have a in house plumber!! Thanks Waterworks., Shirley in Oakville

    Answer from pro:

    Hi Shirley; Thank you for taking the time to write this review. Michael has had a few offers for adoption by folks who want an in home plumber. We are happy that this plumbing experience was great and welcome any future referrals from your family or friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 4 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2010

    Kitchen Sink Drain repair

    We have been in our house for 6 years and the drains were never hooked up properly by the builder. As a result, our kitchen drains were leaking badly. I called Waterworks the day it happened and Michael was in in a few hours. They kept informing me when they will be here, were on time, quoted us on the spot and proceeded to do an excellent job! Thanks!

    Answer from pro:

    Hi Umara; Thank you for sharing this review on Homestars and calling us out to your home to repair this leak. We often repair work that has been shoddily done by others. Thank you for any future referrals for you, your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 4 Aug 2010
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