Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2010

    repair main water meter in house

    We had the main meter i the house brake. We had our water shut off at 11 a.m and service was done by 2:30, We are very happy with the service. would use them again

    Answer from pro:

    Hi Sabina; Thank you for your kind words on this review. We try to keep all of our clients happy with our service calls and are very appreciative of any future plumbing issues and referrals. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 4 Aug 2010
  • Review from Christine
    Rating: 4 out of 5
    Review left on 2 Aug 2010

    Reattached a loose kitchen sink.

    Update: WaterWorks came back and made it right. I was quite pleased with the solution the plumber, Michael came up with. To top it off, we was very pleasant. I still feel that this whole situation could have been avoided but I'm still happy that it all worked out.... .............................................................................................................................. I was quoted $1400 to reattach an undermount sink. This repair was not in their price list and this was the charge to install a new sink. I paid $800 only after some serious discussion about their crazy pricing structure. What's worse is they offered me $20 off for a positive review on HomeStars. I did not take it. I called this company because of their high rating...which it seems may be inflated. Finally it was the messiest caulking job I have ever seen. It took be two days to clean my sink and counter. They get no stars from me.

    Answer from pro:

    Hi Christine; Thank you very much for your review and your business.Gee, I thought we would have at least deserved a 9 given the fact that we were faced with a challenge of shoddy builders workmanship. This builder decided to glue a sink as an afterthought which is totally wrong so we were left with the challege of cleaning up their mess. I am glad that you decided to share with the community that we were truly concerned about doing a perfect job. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 12 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2010

    Lavatory Faucet replacement

    George was my technician on July 31st 2010. He was knowledgeable and professional and did a great job. Jean coordinated the appointment for me and changed the time when we were unable to connect earlier in the day. Overall my experience was fantastic, however the only disappointment for me was the price of the replacement. I was provided the numbers in advance so I cannot complain that I was blindsided, I just feel that the charge for the repairs is quite high. What it boils down to is if you need an emergency repair you have to pay the premium. If you don't then use your local contractor and purchase the parts yourself and you should be able to halve your repair cost(s).

    Answer from pro:

    Hi Ignacio; Thank you for calling us out and giving us your review. Your local contractor may not want to come out on a Saturday and we do not charge a premium. Our prices are very much in line with our competitors. Your local contractor probably does not carry product on his truck and will waste your day looking for parts. You really get what you pay for.A high quality service does not cost more -it pays more. A lot of our business does stem from shoddy contractors as we go in and fix up their work.We hope that we shed some light on the situation. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 3 Aug 2010
  • Review from Osman Mursal
    Rating: 5 out of 5
    Review left on 30 Jul 2010

    Replacing laundry faucet

    I really appreciated George's work. He was attentive and carried out the work so professionally. George diagnosed the problem of running water endlessly in the laundry sink and quickly identified the solution. Great job George and many thanks to you!

    Answer from pro:

    Hi Osman; Thank you for your review on Homestars and having us do your plumbing work. Thank you in advance for any referrals for your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 30 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2010

    Plugged shower

    We were moving and found out the master bedroom shower was plugged. We needed someone professional to solve the issue. We had have a free lancer one month ago and the problem was fixed for only two weeks and then got back. Yes, I am very satisfied with the service!. Get a professional!. Humberto Nicolay

    Answer from pro:

    Hi Humberto; We are happy that you found the time to write this review at this busy time in your schedule. Getting the job done by professionals the first time is the way to go.Please consider Waterworks as your plumbing and drain provider for any future plumbing issues and thank you in advance for any referrals. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 30 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2010

    repair toilet and faucet

    We have had Michael come in for other repairs and he has always been very helpful, polite, friendly and efficient. He made time in his busy schedule to fit us in early today so our problem would be resolved. He is also priced very fairly. Thank you again Michael, we will call again.

    Answer from pro:

    Hi Wanda; Thank you for taking the time from your busy schedule to write this review. We appreciate that you called us again to help and deal with your plumbing issues. Thank you in advance for any referrals for your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 29 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2010

    Toilet tank rebuild/Replace diverter spout

    I needed to stop water wastage from my toilet tank that kept flowing day and night as well as have an effecient shower.George saved the day, working professionally and effeciently to resolve the issues. Thank you - your company is highly recommended! I have joined your service membership #03275.

    Answer from pro:

    Hi Evelynn; So glad that we were able to save the day and provide you with the efficient service that we are known for. Please keep us in mind for any future plumbing issues that you my have and for any referrals for your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 29 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2010

    dishwasher install

    order a machine from leons and there was missing parts but we manged to get it all together. once again great service from micheal and his company. Thank you for your great service from micheal and water works.

    Answer from pro:

    Hi James, Thank you for calling Waterworks Plumbing to assist you with the installation. We appreciate your business. Please keep us in mind as your plumbing and drain company of choice. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 29 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2010

    Tub Drain Repair

    Michael and Waterworks are fantastic. They are fast, efficient and trustworthy. I tried to fix it on my own. Big mistake! Michael came in and fixed up my mess. Thanks Waterworks.

    Answer from pro:

    Hi Todd; It's no mistake when you call Waterworks.We are specialists in fixing the mistakes of others including contractors.We are very happy to help and we quite enjoy doing our work. Thanks again for calling us today. Keep us in mind if you need any future plumbing work. Thanks from all of us at Waterworks Plumbing and Drain

    Reply created 28 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2010

    fixing hot water boiler

    We were not getting hot water because of a problem in the mixing valve located at the outlet of the water boiler in the basement. I called up Water Works plumbing who said they would send someone over on Saturday. George from Water Works showed up on time, quickly reviewed the problem and gave me a quote. I gave George the 'go ahead' and he did the entire job very efficiently and reliably. What I really liked about Water Works is that they give an 'upfront' quote that is based on the job to be done, and the quote includes everything (material and labour). I feel this is much better than most other companies, who only give you an 'hourly' rate in their estimate. I would definitely rate Water Works as being very reliable.

    Answer from pro:

    Hi Vik; Thank you for taking the time from your busy schedule to write these kind words.Giving an upfront flat price gives people a sense of comfort knowing what the job will cost and having no surprises. Please keep Waterworks in mind as your plumbing and drain service company of choice. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 27 Jul 2010
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