Michael of this company, asked me to write a second review for this two-part job. George had needed to remove a few tiles to repair leak in readiness for new tap, to be installed by a tiler working separately from Water Works Plumbing. George thought Michael could probably arrange for the tiler to do this the next day (Tuesday) when Michael arrived to check job thus far and arrange billing; George felt the additional fee would probably be less than $500. Michael explained that it would actually be $1362., in addition to the $1454. already charged for George's brief, professional preparation for installation of new tap. Michael also explained that the tiler could not, in fact, perform this installation until Saturday, four days later.
Although my apt. has only one bath, I was understanding and agreed to the tiler's appointment time of 11 A.M. Saturday even though it meant changing an afternoon appt. to a morning one, before the tiler's arrival for the "roughly half-day" job. On Friday night the tiler called and said that 9 A.M. was absolutely the only time he could do the job. So I was (luckily!) able to change the appt. I had re-scheduled for that time, back to 1 P.M. and called him to confirm the time, again receiving his assurance he would have the job completed before 1 P.M.
He arrived on time, needed correct "toony" change for parking and completed the job by 11:40 A.M. He installed the "wand"-type faucet upside-down but explained that this didn't matter at all. I neither expected nor was offered return of the parking fee; indeed he told me how lucky I was that he'd had to change the appt. time, clearly indifferent to my inconvenience I didn't bother to mention again as I briefly had earlier on the phone. He also told me I'd need to re-hire him for further work though he wasn't free for some time, as I offered cheery goodbyes and thanks and saw him to the door.
Michael arrived the following Monday, 40 minutes later than scheduled but as always, very professional - as all other Water Works employees, had also been. He applied a sealer around the new faucet (I'd perhaps luckily not yet used, as gap was very noticeable) and re-installed it right side-up without my having mentioned this.
While I don't mind writing this second "review", I do hope the job is now fully resolved.
Later: It is now June 17th, I have heard from Water Works Plumbing and am confident that any perceived lack of professionalism according to their own high standards, has been dealt with by them.
