Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jun 2010

    Clogged Toilet

    Had a clogged toilet (trial size liqour bottle). George explained all the costs and process upfront. It was difficult to get the bottle out, had to remove the toilet, but I wasn't surprised because the possibility was explained to me prior. In addition, he kept me informed every step of the process to ensure I'm agreeable to what he would be doing. Was very happy with the service! Even purchased the Service Partner Membership :)

    Answer from pro:

    Hi Marsha, thank for your giving this great review!I am glad you described how we kept you "in the loop". We don't like suprises either.That's why we are upfront with all of our costing and problem solving process. Thanks Again! From all of us at The Water Works Plumbing & Drain Inc.

    Reply created 7 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2010

    Unblocking a plugged kitchen sink drain.

    My mother's kitchen sink wouldn't drain and I couldn't solve the problem myself. Mike came at the time promised, on a Sunday morning, and did a great job. He was very careful and left no mess even though it was a messy job. He explained the work and the cost beforehand and gave my mother a seniors' discount. I would recommend the Water Works without hesitation.

    Answer from pro:

    Hi CGW, yes I try to be very clean with our plumbing work.My wife has taught me well!I know what happens when I make a mess!All kidding aside,Thank you very much for your business and taking time out of your day to give this fantastic review. From All of us @ The Water Works Plumbing & Drain Inc.

    Reply created 7 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2010

    Dishwasher Installation

    I got a dishwasher not knowing anything about how difficult it really is to install it, especially when I didnt have one before. So, I went on line and came across the Water Works add, thought it looked cute, called for an estimate, George came and saved the day. Everything was complete within 3 hours. He did a great job, I highly recommend him. Thanks Geroge.

    Answer from pro:

    Hi Bila, Thank You for the great feedback.We are glad to have saved your day.Thanks for your business too! From All of us @ The Water Works Plumbing & Drain Inc.

    Reply created 7 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2010

    Plumber

    Michael came yesterday to repair the temperature gauge on two shower faucets and re-assemble a bathtub drain. We had other plumbers in to fix both problems and they had left with cheque in hand and incomplete jobs. Michael came in and was knowledgeable about the exact problem we had and was able to fix everything for us. Thanks Michael!

    Answer from pro:

    Hi ML, thank you for letting others know what great service they can get from The Water Works.I also really dislike paying for sub-standard services and products.It really leaves you with that "empty" feeling.That is why really try to go above and beyond and surpass everyones'expectations. Thank You very much for everything!Michael Yuffa,The Water Works Plumbing Inc

    Reply created 8 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2010

    replace toilet, fix leak in pipe leading to shower

    Thank you George! I called Waterworks to investigate a leak in my bathroom shower and a problem with our toilet. They were very helpful on the phone and George came the same day. George was courteous, explained very clearly what the problem was and what my options were in terms of fixing it. He did everything he said he would in a very timely manner and I barely knew he was here! Very friendly, knowledgeable and a pleasure to have in your home. Very satisfied with George's service and I would definitely call him again.

    Answer from pro:

    Hi Barb in Little Italy, Thanks you very much for everything.In quoting you "George was the best" It's nice folks like you that makes us what we are.Please feel welcome to call on us anytime. Michael Yuffa,The Water Works Plumbing and Drain

    Reply created 4 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2010

    Toilet repairs, faucet repair and shower repair

    We had no pressure in our second floor shower so it was practically useless. WE also had two toilets that were constsntly running and a leaky faucet. We called Waterworks and left a message. Mike called back within minutes and we scheduled a service call. He showed up on time, diagnosed the problems and remedied the leaking toilets and faucet quickly. He then had to locate a special tool to fix the shower which he did in a very timely manner. The shower now works again. Mike is very knowledgeable and full of advice. We would highly recommend Waterworks for plumbing issues.

    Answer from pro:

    Hi Beacher4life, Thanks for taking the time to write this review.You were a delight to work for.I'm glad I was able to solve all of your plumbing issues.I certainly feel the most qualified to provide the best quality repairs by anyone in this city. Michael Yuffa,The Water Works Plumbing & Drains

    Reply created 4 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2010

    Water filter installation

    George visited to install a water filter. He was polite and friendly. He installed the filter quickly and after took the time to explain the system to me. Very happy with service.

    Answer from pro:

    Hi RJS, I'm very pleased to hear that George to the time explain how the water filtration system will benefit you and that your are very happy with your choice.Thank you from all of us for your kind words and your business. Michael Yuffa,The Water Works Plumbing & Drain Inc.

    Reply created 4 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2010

    bathroom plumbing

    Michael of this company, was able to temporarily repair this problem, about three years ago, for approximately $500. When doing so, he explained clearly that this was only a temporary "fix" - so I was prepared to have to deal with this ongoing, and indeed very worsening problem. His temporary fix lasted for almost 6 months; he guaranteed it for 90 days, at the time. Thus far, the problem of the constantly running bathtub faucet, has apparently been successfully addressed by George, yesterday. What remains to be completed is re-tiling, which Michael has arranged for, to take place on Saturday.

    Answer from pro:

    Hi Gary, we are so glad that George successfully addressed the problem and that you were happy with him as well as the service! Please let us know if we can be of service to you in the future.It would be our pleasure to do so.Thank You from us at The Water Works Plumbing & Drains Inc.

    Reply created 4 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jun 2010

    drains

    There was lots of water in the basement, George investigated the various possibilities, located the problem, did a thorough examination using a camera, advised on long-term approaches to a solution; and left the site tidy.

    Answer from pro:

    Hi Earl, I'm very pleased to hear that we solved this problem.We always inform our clients on the best posssible options and solutions available for each situation.It's always nice to hear from you. Thank you for your continued loyalty. From all of us at The Water Works Plumbing & Drain Inc.

    Reply created 4 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2010

    toilet adjustment

    My toilet started overflowing last night. I expected a three day wait and a $120 service charge just to look at the problem. In the event, Michael came out today after a morning call, fixed the problem in five minutes, and charged me a grand total of $50. Will definitely be using this company again the next time I have plumbing trouble.

    Answer from pro:

    Hi Jen, quite often repairs are just simple adjustments done by our professional plumbers.They don't need to be expensive to be high quality.Just the right solutions are all that is needed. Thank you for your great feedback. Michael Yuffa,The Water Works Plumbing & Drain Inc.

    Reply created 4 Jun 2010
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