Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2020

    Tap repair

    We've used Waterworks on numerous occasions, and have always been satisfied with the quality of service they provide. It's a good business that ensures a prompt response and a job well done. We recently had them repair a tap assembly and mounting that had collapsed even though the tap itself was fine. The work done by Elijah was fast and prompt and well done, with a fiddly problem that would have taken me hours to rectify fixed in less than an hour. Elijah was courteous and efficient as well as respecting all the boundaries now forced upon us by COVID-19. They are a bit on the pricey side but are very transparent about their pricing and reward loyal customers. Bottom line is if you want the job done properly and promptly then these guys are hard to beat.

    Answer from pro:

    Hi Neil, Thank you for the great review. It was a pleasure working with you and glad we were able to take care of your tap repairs. We are a phone call away should you need us in the future. Thank you, Michael Yuffa and the WaterWorks Plumbing and Drains Team

    Reply created 9 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jun 2020

    Toilet Issues

    Thank you very much for your service. The job was done professionally and the plumber was professional as well. He was thorough with the repair and was thorough in going through the pricing. He also had to do some repair to my bathtub as well. I do recommend this company if someone else needs a plumber.

    Answer from pro:

    Hi Robert, Thank you for the great review. It was a pleasure working with you and glad we were able to take care of your bathtub repairs. We are a phone call away should you need us in the future. Thank you, Michael Yuffa and the WaterWorks Plumbing and Drains Team

    Reply created 29 Jun 2020
  • Review from Catherine Burke
    Rating: 2 out of 5
    Review left on 27 Jun 2020

    EXPENSIVE

    Shower and bath drain clogged. Had them snaked. Shower head was leaking. Bathroom with clogged drain cost 850 to unclog. Crazy price. Estimate for repair to Shower head $640. What? Just no.

    Answer from pro:

    Dear Catherine, I’m sorry that you are unhappy with the pricing. We gave you upfront pricing from our company price book, before starting any work, and you agreed upon it. Your drains were firmly packed with hair and debris, and we worked tirelessly to fix this. We showed up on time, and with your approval, we performed the best service possible. In regard to your shower faucet, it was a non-standard (European make), which we would have to special order parts. Our services include parts, installation, and, warranty. Please call us to see how we can resolve any concerns that you have. Sincerely Michael Yuffa and the WaterWorks Plumbing and Drains team https://www.WaterWorksCanada.com 416-489-0000

    Reply created 30 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2020

    Professional, Speedy Service

    We contacted for an emergency drain service call - we received an immediate call back and a followup from the technician right away to ensure we’d be good until morning. They arrived in the am, provided professional and speedy service, and performed followup to both ensure we were satisfied, and also offered to assess our water usage to ensure it was as expected. We have used this company in the past for a major job and were very pleased on that occasion as well. You will not be disappointed.

    Answer from pro:

    Hi Kate, Thank you for the great review. It was a pleasure working with you and glad we were able to take care of your backed up drains. We are a phone call away should you need us in the future. Thank you, Michael Yuffa and the WaterWorks Plumbing and Drains Team

    Reply created 24 Jun 2020
  • Review from HomeStars User
    Rating: 5 out of 5
    Review left on 18 Jun 2020

    Garburator Installation

    Had a great experience with this company. They were not my first choice as I browsed Google. The first folks came in and said they couldn't do the job. I called Mike, and he knew exactly what I wanted and needed, and came the next day to view and install the project. It wasn't easy but it got done to my complete satisfaction. I recommend them highly, as they are true professionals in their field. Thanks Mike!

    Answer from pro:

    Hi, Thank you for the great review. It was a pleasure working with you and glad we were able to take care of your garburator. We are a phone call away should you need us in the future. Thank you, Michael Yuffa and the WaterWorks Plumbing and Drains Team

    Reply created 19 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2020

    EXCELLENT SERVICE AND GREAT STAFF

    Water Works Plumbing was a pleasure to work with! Michael Yuffa came to replace our Sump Pump and he was super knowledgeable and very quick. I would highly recommend this company. They were a pleasure to work with starting with the first phone call.

    Answer from pro:

    Hi Hyla, Thank you for the great review. It was a pleasure working with you and glad we were able to take care of your sump pump. We are a phone call away should you need us in the future. Thank you, Michael Yuffa and the WaterWorks Plumbing and Drains Team

    Reply created 9 Jun 2020
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 3 Jun 2020

    Toilet Repair

    The Toilet Repair job was done well. The plumber has done a good job to fix my toilet. He is quite knowledgeable and provides me with a good price for the Toilet Repair job. The reason for not having a perfect score; to be honest, the plumber took quite a bit of time to calculate the total amount of the Toilet Repair job, which I felt quite confused about it. Also, the plumber has asked me more than twice if I have signed up for the Lifetime Protection Plan, which I have. Because I am a regular client; so I thought my profile would be already in their computer system, including if the client has ever signed up for the Lifetime Protection Plan. However, it was good job well done. Thank you!

    Answer from pro:

    Hi Private User, Thank you for the great review. I apologize for any confusion that happened during your service call, but I am glad we were able to repair your toilet. We are a phone call away should you need us in the future. Thank you, Michael Yuffa and the WaterWorks Plumbing and Drains Team

    Reply created 9 Jun 2020
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 26 May 2020

    Faucet for Kitchen Sink

    Very disappointed with the recent estimates I got from this firm. We chose to move forward with having 2 toilets installed (and thaat work was acceptable), but the remaining item (installing a simple kitchen faucet) was estimated at $750 in labour alone. I thought that was ridiculous and rejected the estimate. I completed that work myself (with no plumbing skills) in less than 15 minutes. I very much felt like the estimator was taking advantage of us. I have used this firm a number of times, was happy with the product (though not always their availability), but this was a tipping point for me, and won't use them again.

    Answer from pro:

    Hi Greg, I am sorry you feel this way about the work done on February 11 2020. We have a standardized flat rate price book, and every job we have is the same price for every customer. I appreciate your review, as reviews help us tweak, and grow our business to better serve our customers. If you any questions about the work done back in February, give us a call, I would be happy to help you out. I am sorry that this last service call did not go as planned, and I wish you all the best. Regards, Michael Yuffa and the WaterWorks Plumbing and Drains team

    Reply created 28 May 2020
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 4 May 2020

    Service

    I found the plumber to be excellent. Wore paper booties, mask and latex gloves. Didn’t take very long to solve the problem that other’s couldn’t solve and got my Japanese style toilet working perfectly. I highly recommend these plumbers. Responded to my call very quickly too.

    Answer from pro:

    Hi! Thank you for the great review and your continued loyalty. It's always a pleasure working with you. We look forward to working with you in the future, should you need us. Thank you, Michael Yuffa and the WaterWorks Plumbing and Drains Team

    Reply created 5 May 2020
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 30 Apr 2020

    Outdoor related project

    Michael and Elijah reviewed the request at hand and discussed other related matters to the main request. Their insight and experience were helpful for me to make an informed decision on next steps. Polite and genuine. Will recommend to all my neighbours.

    Answer from pro:

    Hi! Thank you for the great review and your continued loyalty. It's always a pleasure working with you. We look forward to working with you in the future, should you need us. Thank you, Michael Yuffa and the WaterWorks Plumbing and Drains Team

    Reply created 30 Apr 2020
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