Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2010

    Fixing a leaky stop valve

    Very impressed with the courteous service from when we made the actual service call to completion of the work. Special thanks to Lauren the dispatcher and George the plumber. The work was completed in just over 24 hours. There was a delay in the plumber arriving due to another job but Lauren called 30 minutes before the possible start time to let us know and we then received a headsup on the same day that the plumber was on his way. Thank you Waterworks!

    Answer from pro:

    Hi Bill, I wish I could meet all the wonderful people we work for like yourself. However we put great people in the drivers's seat to do excellent work we do.I am pleased that were able to be of service to you. Your business and review is very much appreciated by all of us at The Water Works Plumbing Inc

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2010

    install shower hose spray

    we have used water works plumbing for the last several years and they are consistent professional and always on time.I would say that they are probably the best plumber in Toronto that you can get.Their staff are friendly always do nice work.I would highly recommend them to our family friends and neighbours Isabel in Scarborough

    Answer from pro:

    Hi Isabel In Scarborough, After working for you for the past few years,I will be sad to see you move up north.It's been nice working for you and knowing you and your family.You will be missed by us. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 3 May 2010
  • Review from Simon Evans
    Rating: 5 out of 5
    Review left on 30 Apr 2010

    Drain blockage in Laundry room

    I called Water Works on Friday 23rd, 2010 in the morning after noticing a blockage in our basement main drain by the laundry. Having had some bad experiences with contractors in the past and loosing a lot of money I was a little apprehensive and distrusting to be honest. Michael was very responsive and showed up when he said. His team arrived when he said they would and worked diligently all day Saturday. Even though I have given water works a 10 I do have some constructive critism however. There was a language barrier with the team on site and myself which prevented me for getting an understanding of what was being done and why and it did cause some concerns and problems. Also part of the job included removal of an old laundry sink and re-plumbing in a new one @ $1422.07, I did end up stopping this part of the job as I thought this was rather excessive and my expectations were not met. My point being I think Michael should break down his price structure for each category of work so the customer can understand the exact cost of things, for example I would have never paid $300 to remove an old sink had I known. I ended up buying my own sink and plumbing it in myself. Having said all this I can see Michael takes pride in his work and cares about his customers. I think he shows great integrity, something rare in the contractor business hence why I will use him again and why I rated Water Works a ten. His prices are on the high side but he was willing to work with me a little bit on that. The bottom line I trust him and will use Water Works again.

    Answer from pro:

    Hi Simon, I really appreciate the fact that you kept your word and gave us this review.I do understand that getting a quality job done always costs real dollars.If you read some our other reviews,you will notice that our integrity rises above the dollars and cents.We always treat people with utmost respect and consideration especially when they are in a difficult situation as yours.We looking forward to serving you in the future.Thank you for honest and detailed review.We do appreciate your business,from all us at The Water Works Plumbing Inc.

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2010

    general plumbing

    I have used Waterworks Plumbing on several occasions. Their plumbers are very honest and efficent. I would definately recommend them to someone if need be. George the Plumber conducted the repairs in a friendly and professional manner and offered optimal solutions.

    Answer from pro:

    Hi Jdouce, thank you for your continued loyalty and your compliments.We take great pleasure in reading your review.It's very rewarding to know that we are doing are jobs well.This is very much appreciated by us. Michael Yuffa,The Water Works Plumbing Inc

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2010

    Leaky Pipe and New toilet

    Michael was a wealth of information. He proposed several scenarios as to the best way to solve our leaky pipe problem. He also replaced our old toilet. Needless to mention he did a fabulous job. Another thing I appreciate about water works is that they are very reliable and if there are any problems after they have finished the job, they will come back out and fix them for you. Thank you Michael and as very satisfied customer we highly recommend water works to anyone.

    Answer from pro:

    Hi Dave B, Thank You,Thank You,Thank You! What else can we say? I enjoyed reading your review and Thank you also for your hospitality-great food! Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2010

    Plumbing repair - Shut off valve

    This is my second experience with Waterworks Plumbing, as well as my second review of their services (12Oct'09). I'd like to thank everyone for assisting me with a broken shut-off valve which needed replacing last week. With spring now in full swing, I'd turned the water back on for the outside garden hose. Unfortunately, the shut off valve in our basement was the original, and finally wore out causing water to leak from it quite rapidly. This occurred around 3:30pm on a Friday afternoon, so I wondered how much luck I'd have getting the problem fixed right away. Fortunately, I was able to speak with Lauren at Waterworks and explained to her my predicament. I'm sure they receive these calls often, because Lauren assured me that someone would arrive at our home quickly to address the problem. Well, it didn't take long for George (plumber) to respond, and with the replacement parts already with him, he installed a new shut-off valve in no time. Great job George, and thanks again to Waterworks Plumbing.

    Answer from pro:

    Hi Johnny, thanks so much for your kind words.We do work hard at building our relationships.This means building great value,fast response,being on time,keeping a full inventory of product on each truck, and serving each client to the best of our abilities. Thank your continued loyalty.Regards, Michael Yuffa,The Water Works Plumbing & Drain Inc

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2010

    plumbing issue: our shower faucet broken

    from the first phone contact, service was helpful, friendly and efficient. mike diagnosed the problem quickly, gave me the estimate and ensured i was happy to continue.fixed the problem in no time and offered to check another issue just since he was there! will definitely recommend, thanks vicki

    Answer from pro:

    Hi Vicki, life is just too short to be bogged down with plumbing problems.So what we do is get rid of them fast so you can get back to things that matter more to you!Best regards. Michael Yuffa,The Water Works Plumbing & Drain Inc.

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2010

    fixed tub and sink taps

    Michael fixed efficiently and systematically the taps leak in my tub and sink. He manifested that he knew exactly how to resolve the problem as soon as has seen the leak of the taps. He is the best plumber in Toronto.

    Answer from pro:

    Hi Alex thank you for taking the time to give this review.Your comments really exemplify our expertise and thank you for the compliment "The Best Plumber In Toronto" Regards, Michael Yuffa,The Water Works Plumbing & Drain

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2010

    Bathroom plumbing

    I was having problems keeping my water hot in the bathroom, and Water Works came out promptly to fix the problem. They replaced the faucets and were professional every step of the way.

    Answer from pro:

    Hi David B. I hope everything is good now!I really appreciate your review. Thanks. Michael Yuffa,The Water Works Plumbing & Drain Inc.

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2010

    Tank broke

    I called in for an order at 2pm, the dispatcher called me back at 4pm with an earlier time for the technician to show up. I was suprised with their quickness. The job took literally 15 minutes. Very fast, nice and professional.

    Answer from pro:

    Hi Sonia; Sorry to reply back so late as we have been busy. We really want to thank you for your business and review. It means alot to us. It was a pleasure doing work for you. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 10 Jun 2010
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