Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2015

    Major Grease Clog

    I had a clogged kitchen sink and none of the chemical de-cloggers worked, in fact they ruined my pipes. Larry came over from WaterWorks and snaked the line. He went 60', yet the sink was still clogged. He went to the basement and took out the plug (don't know what it's called) that gives access to the drain to the street. He was thinking the drain was cracked but luckily, when he took out the plug, we noticed it was encrusted with 40 years of grease. He checked to make sure that water flowed to the drain and it did, realizing the grease on the plug was the issue. Larry is a gentleman and I highly recommend him and WaterWorks.

    Answer from pro:

    Hi Dean, on behalf of the WaterWorks team we greatly appreciate your fantastic review and saying such wonderful remarks about your experience. We are always happy to help and it is very rewarding to us to see that your goals have been met. Thanks from Larry and the Waterworks team!

    Reply created 5 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2015

    Replaced Two Shut-Off Valves

    Initially I found water works on homestars 6 months ago to do a repair on an outside faucet that had bursted in the winter even though we had done the proper winterization. In prepping for the upcoming winter and going through my winterization steps, I realized the two valves for the two faucets outside the house did not completely seal the water. I had a slow leak which was probably the root cause of the first repair job I did with water works. I had them come back and fix these two valves. The quote was higher than what I had expected it to be (but I really have no frame of reference on cost) and Larry did a great job with the fix. The valves are now shutoff completely and my house is again winterized for the upcoming winter. I would recommend Water Works to anyone who's looking for quick response and quality repair.

    Answer from pro:

    Hi Khiem. Thank your continuous loyalty. It was a wise decision on your part to call us to prepare your home for the winter as the burst pipe can cause tens of thousands of dollars damage to your home. We're always here when you need us, we are just a phone call or email away. Thanks from Larry and the WaterWorks Team

    Reply created 5 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2015

    Blocked toilet

    Larry first came to our house two weeks ago, he showed up within the time specified when first booking the appointment. I received 30 minutes call prior to his arrival. Larry reviewed the problem, then explained potential costs before proceeding. He promptly rectified the situation... and I signed up for the Premium Plan based on the service I received. Other firms I've used have not been as prompt, fair and helpful. This week- the same toilet blocked again and Michael came to the house within 4 hours of the call and promptly fixed the issue. He was kind enough not to charge us for the call. Most impressive service I ever received from a plumbing company, to top it all off, he's the owner of the company. Superb service- prompt, friendly, transparent and fair. I will recommend Waterworks.

    Answer from pro:

    Hi Mark. Thank you for the awesome review. We do whatever it takes at our company to make the job right and please our people. Thank you for the accolades, much appreciated. Thanks from Larry & Michael and the WaterWorks Team!

    Reply created 5 Jan 2016
  • Review from JP Murray
    Rating: 5 out of 5
    Review left on 9 Dec 2015

    Plumbing issue Solved

    The team at Water Works acted promptly to secure an appointment to help me deal with a problem with one of my toilets. Vas, the service technician, was quick and professional. Really could not have gone better. Highly recommended.

    Answer from pro:

    Hi Iampiper, thanks for the awesome compliments. It's always great to know that we've resolved your problem and things went swimmingly. Thanks for you recommendations and referrals. Thanks from Vas and the WaterWorks Team!

    Reply created 5 Jan 2016
  • Review from Adam Ronthal
    Rating: 5 out of 5
    Review left on 8 Dec 2015

    Creative solution to groundwater seepage

    Our water in the basement saga has a new chapter, and one that Waterworks helped us resolve satisfactorily. We started with an interior water management solution from Clark Basement Systems (which I remain very happy with overall). Then we used Waterworks to put in a sewer backflow prevention valve on the main sewer line... again, the quality of the work was outstanding. However, one side effect was that in the maintenance access pit for the backflow prevention valve, we were getting some groundwater seepage. Admittedly, I would have expected this to have been handled by the interior water management solution we'd previously put in place, but this water was not coming from the perimeter, and thus, the perimeter defense was inneffective. I discussed the problem with Waterworks, and they eventually came up with a very creative solution to allow the water to drain properly by fiitting the backflow prevention valve with a one-way drainage valve. Since that work was done, no more issue, and the cost was far better than having to install yet another sump pump. Very pleased with the "outside the box" thinking and we have been dry ever since. Highly recommended.

    Answer from pro:

    Hello Adam. I've been to your home so many times it's starting to feel like we're family or neighbours! Outside of the box is where we tend to live in terms of finding creative solutions for many of the challenges that we're faced with in the plumbing world on a daily basis. Thank you for the awesome review. We're always a phone call away should you have a question. From Michael and your WaterWorks Team!

    Reply created 5 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2015

    Water in the basement

    I found water in my basement and called Waterworks. Vas came to the house and after studying the problem found a leak in the ceiling and fixed it. Relief! Vas was knowledgeable and pleasant. I would recommend Waterworks.

    Answer from pro:

    Hi Bill, thank you for the great review. We are very pleased to hear that we were able to find the leak and fix the issue for you! We are continuously striving to maximize our customer loyalty and feel we have achieved that! Always know that we are here to help should you need us in the future. Thanks from Vas and your WaterWorks Team.

    Reply created 6 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2015

    Great

    We had a leak in our ceiling that seemed to be coming from the upstairs shower. We feared the worst and thought we were going to face a bill in the thousands of dollars. Good news, though -- Larry came and quickly diagnosed the problem, and saved us a ton of money and headache. Some plumbers would have started by cutting into our ceiling, he just intuitively knew what to do and put our needs first. I would definitely recommend this company and use them again.

    Answer from pro:

    Hi Sarah. Thank you for taking the time out to write this awesome review! Your patronage is appreciated and Larry was glad that he was able to present a solution to your problem and resolve it on the spot. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. From Larry and your WaterWorks Team.

    Reply created 11 Jan 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 4 out of 5
    Review left on 4 Dec 2015

    Toilet Replacement

    Micheal and Vas were polite and clear about options for dealing with our old toilet that kept running. We ended up purchasing a new one and Vas installed it well.

    Answer from pro:

    Hello Private User. Thank you for the great review! Vas and Michael were pleased to install a new toilet and drive a comfortable customer experience. We are looking forward to being your plumbing and drain service providers in the future. Thanks from Michael, Vas and your WaterWorks Team

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Dec 2015

    Broken valve on main line

    I had an emergency with a broken valve to my main water supply. Michael was able to come quickly and remained onsite while the city shut off the supply from the street and finished the job. He is very clean and neat. He is on the more expensive side which is frustrating, but you do get a high level of service.

    Answer from pro:

    Hi Marni, thank you very much for taking your time and posting your review here on Homestars. We’re happy to hear that you received a quick, clean and neat service from our end. We are happy to help in any way we can and glad the problem is resolved. Our priority is making sure you have the best experience with the WaterWorks team. Thank you for your continued loyalty. From Michael and your WaterWorks Team.

    Reply created 11 Jan 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Dec 2015

    Bathroom repairs

    I've had a few minor problems adding up for a while now, so I called Water Works and Larry came out (he's been here before). He had helpful solutions to all my issues, fixed a few things and helped me better understand other issues - which I subsequently had fixed too. They can be slightly expensive, BUT - you do get what you pay for and it's good, trusted, reliable and educated advice and experience. I'll keep using them.

    Answer from pro:

    Hi Melissa, thank you for the great review. Repeat business speaks volumes to us! It means we succeeded in what we strived to do the first time. It is always a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 11 Jan 2016
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