Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2015

    Blocked pipe and drain

    This work was originally done a few years ago. However, I wanted to state that the work was done to a tee, the professional who made the repair was punctual and very presentable. The most impressive aspect of this company is the way in which you are treated as a customer. EXCEPTIONAL!! From intake of the job to discussion with the owner Michael Yuffa, I just wish all companies would adopt a similar attitude and conduct themselves half as well as these guys. This is a company you can trust, respect and feel confident.

    Answer from pro:

    Hi Reble, thank you for the great review. it was a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from the Waterworks Team.

    Reply created 2 Nov 2016
  • Review from Alex Kluge
    Rating: 5 out of 5
    Review left on 18 Nov 2015

    Toilet repair/parts replacement

    This is my fourth time using WaterWorks and my experience with them continues to be great. Michael and Randa are always professional to deal with and available when I need them. Highly recommended plumbers if you need one!

    Answer from pro:

    Hi Alex, thank you for the great review and your continued loyalty. Repeat business speaks volumes to us! It means we succeeded in what we strive to do the first time. Become your one stop shop for everything plumbing. And most importantly that you trust in our company for your plumbing and drains needs. We really appreciate and thank all our loyal clients. Thank you from all of us at the Waterworks Plumbing and Drains Inc.

    Reply created 7 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2015

    Kitchen sink clog and pipe work

    After a couple bottles of Liquid Plumber didn't do the trick, we new that our clogged kitchen sink needed a professional. We chose Waterworks Plumbing because they had such a great rating on Homestars. They were able to do same day service (on a Saturday) at no extra cost. Larry was great. He arrived on time and was very good about explaining the issue and the costs. He had a binder showing the prices of all the work they do, so you know that he isn't just making up the price on the spot. 2 hours later, the job is done, the sink and dishwasher are working great, and I couldn't be happier.

    Answer from pro:

    Hi Cam B, thanks for the awesome review! We’re very pleased to heart that Larry was able to come out the same day and fix your sink and dishwasher. We are happy to hear that it was a great service call for you. We like to keep our customer informed and give the best recommendation we can. We are always here should you need us in the future. Thank you from Larry and your WaterWorks team!

    Reply created 7 Jan 2016
  • Review from Jeff Wasser
    Rating: 5 out of 5
    Review left on 13 Nov 2015

    Drain inspections was quite thorough and complete.

    Michael came and was quite knowledgeable and very pleasant. In a very short time he explained the problem that was existing. I was given several alternatives to correct my problem from the most economical stop gap solution to a very reasonably permanent solution. There was absolutely no pressure sales involved that I found quite refreshing. Overall I was very pleased with the representative and there recommendations and will be using there services in the future.

    Answer from pro:

    Hi Jeff, thank you for the amazing review. We are happy to help in any way we can and glad that Michael gave you several alternatives to correct your problem. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. Thanks from Michael and your WaterWorks Team!

    Reply created 7 Jan 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 12 Nov 2015

    Bathtub Drain Cleaning

    Both of our bathtubs were completely clogged, and the water wasn't going down properly. We called WaterWorks plumbing (whom we've used before) and they were able to send someone the next morning! Audley, our plumbing specialist, was able to resolve our problem and was very honest, professional and friendly. He gave our problem his thorough attention ensuring it was completely clean. Would recommend them again.

    Answer from pro:

    Hi Private User, thank you for taking the time out to post this great review! We're very pleased to hear that Audley unclogged your bathtubs and that you were satisfied with the end result. We do our best here at WaterWorks to always keep our customers happy and satisfied. Remember that we are only a phone call away should you need our services again! Thanks from your WaterWorks Team!

    Reply created 7 Jan 2016
  • Review from Chris Hanoski
    Rating: 5 out of 5
    Review left on 5 Nov 2015

    Shower fixtures repaired

    Micheal from WaterWorks showed up promptly the day after I contacted them. He assessed the job and after acquiring the correct parts returned with his assistant and fixed it all up. Micheal explained everything about the job and gave me options as to how to proceed. The service was courteous and fast. Hell, Micheal even took the time to politely show me how to turn off my water! The next thing I knew the job was done. Twilight Zone! It only took 15 mins. And it all looked good, worked way better than I am used to. Thanks WaterWorks!

    Answer from pro:

    Hi Chris, thank you for the awesome review. We are happy to know you received fantastic service from us. We are happy to help in any way we can and glad the problem is resolved. We are always here should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 7 Jan 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 3 Nov 2015

    Various plumbing issues

    Michael provided excellent advise and service when we had some plumbing issues in our house. He is very knowledgeable, courteous and very thorough in his work. His prices are reasonable as well.

    Answer from pro:

    Hi Private User, thank you for the great review, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider. Thanks from Michael and the WaterWorks Team!

    Reply created 7 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2015

    Finding and fixing a leak

    Michael at WaterWorks responded to our call promptly and quickly identified the potential leak sources in our bathtub/shower that was leaking through our kitchen ceiling. Michael provided recommendations and clear service quotes. With some further investigation he was able to pinpoint the leak which was the result of a faulty initial installation and was able to fix the problem same day. Micheal was a true professional and a pleasure to have in our home. We will certainly call Michael and Waterworks again for future service. Thanks, Steve and Kirsten

    Answer from pro:

    Hi Kristen, thank you for the great review, we appreciate it. We're happy to hear that Michael was able to quickly identify the potential leak sources in your bathtub/shower! Our priority is making sure you have the best experience with anyone you have ever dealt with. We look forward to working with you should you need us. Thanks from The WaterWorks Team!

    Reply created 7 Jan 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 1 out of 5
    Review left on 2 Nov 2015

    Urinal flush valve

    Booked a consultation on the premises. Replacing a urinal flush valve. The technician reviewed our situation looked up in a flat rate book and quoted an, to our mind, excessive figure of $ 988.61. (The part cost less than $ 200 and took less than one hour to install by ourselves.) The technician reviewed another problem, for which he took all the details, but to date he never came back with a quote.

    Answer from pro:

    We're confident in the level of service, products we sell and the costs that we provide, that's why we show up on time dressed in clean uniforms and fully stocked service trucks. You're not obligated to use our service that's why we provide upfront pricing before we do any work. Thank you for your business opportunity.

    Reply created 10 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Nov 2015

    Faucet replacement in tub - very old building, with very old plumbing!

    The company provides exceptional customer service. From the receptionist Natasha, to being notified by email with a photo of the plumber assigned to so the job, to the plumber himself, Michael, we could not be more satisfied! He also took care of a few "handyman" tasks for us, for which we are very grateful!

    Answer from pro:

    Hi MA_TO, thank you for the awesome review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. It was a pleasure working for you and we are always here should you need us in the future. Thank you from Michael & Natasha!

    Reply created 7 Jan 2016
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