Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from Chokey Tsering
    Rating: 5 out of 5
    Review left on 18 Jun 2024

    New faucet and cartridge replacement

    This was my second service with Waterworks and, again, it did not disappoint. Alijah and his assistant trainee, Hashim, were efficient and courteous. Alijah is knowledgeable and competent. He always listened to me and explained accordingly. Rupinder, my first and last point of contact, has terrific customer service skills. I will continue to use this company .

    Answer from pro:

    Thank you so much for the review. It was our pleasure providing you with exceptional plumbing services.

    Reply created 19 Jun 2024
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 10 Jun 2024

    Water Leak

    Found and fixed the source of a water leak in the basement. Rupinder was very kind and attentive in terms of keeping me up to date with the schedule. Alinja was professional and quick in figuring out the problem and addressing it.

    Answer from pro:

    Thank you so much for your review! Ensuring our customers feel confident and informed is a top priority for us. If you have any more questions or need further assistance, don't hesitate to reach out. Thanks again, Michael Yuffa!

    Reply created 12 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2024

    Great and prompt service

    I had to replace a pipe fitting and install my new washing machine. Rupinder was great in ensuring it was fixed immediately and Ethan who was the service technician was friendly, knowledgable and very skilled and ensure everything was done to ensure it was all fixed up and explained things along the way! Great experience and would reccommend!

    Answer from pro:

    We are very grateful for your review and thank you for taking the time to share your experience regarding repair. It is rewarding to know you were happy with the quick arrival and the quality of the repair. We value your high referral for our plumbing services.

    Reply created 7 Jun 2024
  • Review from Melanie Dickens
    Rating: 5 out of 5
    Review left on 29 May 2024

    Speedy and Friendly

    Excellent Service, we called them with an emergency plumbing issue. They we reasonably priced, quick and knowledgeable. They warrantied their work and were very transparent about pricing. Hopefully we won't have a need for them in the future however should we have another plumbing issue we will be sure to call them.

    Answer from pro:

    We are very grateful for your review and thank you for taking the time to share your experience regarding Kitchen leak. It is rewarding to know you were happy with the quick arrival and the quality of the repair. We value your high referral for our plumbing services.

    Reply created 30 May 2024
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 1 May 2024

    Quick turnaround and excellent service

    I called late on a Monday night and Rupinder returned my call immediately and had a technician Elijah at our condo before lunch on Tuesday. He fixed our initial problem quickly and when I gave him another problem to fix he started the job and then realized he didnt a part . He gave us a quick fix and promised to return on Wednesday morning.He returned early Wednesday and fixed the problem within an hour and left the area more clean and tidy than it was before he arrived! Rupinder was very attentive giving us update on arrival times and status of parts and checked after the job to ensure our satisfaction. Overall a good experience.

    Answer from pro:

    We are very grateful for your review and thank you for taking the time to share your experience regarding Kitchen leak. It is rewarding to know you were happy with the quick arrival and the quality of the repair. We value your high referral for our plumbing services.

    Reply created 6 May 2024
  • Review from Nora McQuiston
    Rating: 5 out of 5
    Review left on 3 Apr 2024

    Plumbing repair (blocked drain)

    Arrived home after vacation to find our laundry and kitchen sinks weren't draining. Yikes! Called Rupinder Monday morning and she arranged for Michael to come that afternoon. Michael quickly assessed the cause of the blockage. Twenty-plus feet of snaking later, the blockage was gone. Michael even tidied up afterward so that you would never know the wall hiding our plumbing stack was opened up. He also recommended Bio-Clean drain cleaner which I am using going forward to keep our pipes happy and clog-free. Not long after Michael left, Rupinder followed up with a phone call to make sure I was satisfied with their service. Fantastic experience with Michael and Rupinder and I won't hesitate to use WaterWorks again.

    Answer from pro:

    Thanks Nora, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

    Reply created 4 Apr 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2024

    Sump Pump Maintenance and Plumbing Inspection

    EXCELLENT Michael is a master plumber and did a thorough job. He did so much more then your typical plumber. He also did a water expect ion and told me that my toilet was wasting water which I wasn't aware. Even though it wasn't cheap but the quality of service is very good. Also, Rupinder who is on the phone is very nice to deal with.

    Answer from pro:

    Thanks Godfrey, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

    Reply created 2 Apr 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2024

    Excellent

    Having dealt with many plumbing companies over the years Waterworks Plumbing and Drains is definitely my favourite. Rupinder was very professional and pleasant scheduling my appointment. She called again to advise when the plumber was on the way. Michael arrived as expected and provided the full price upfront for approval. He communicated clearly and there were no surprises. The work was completed in a timely manner using quality materials and with attention to detail. Very satisfied.

    Answer from pro:

    Thanks Suzanne, It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future.

    Reply created 28 Mar 2024
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 0 out of 5
    Review left on 22 Mar 2024

    VERY DISHONEST

    Over a year ago, my sump pump kept going off. I thought the sump pump was malfunctioning. So I called this company which got really good reviews. They told me my sump pump was broken and I got them to install a new "better" one. Then it continued to go off and make noise. So the owner of the company comes in and tells me I need to put in an "industrial" shutoff valve. I was upset and asked why they made me put in a new sump pump and promised me that the issue would be fixed. Then I told the owner I to get out and that I would give him a bad review. He started to threaten me and tell me he'd sue me. As a woman, that really scared me. I am not sure how this company keeps getting good reviews as I feel these guys took advantage of me as a woman. It turned out there was a water pipe that had burst and that's why my perfectly working sump pump was going off pumping out the water.

    Answer from pro:

    Hi, We would like to provide a detailed account of the actions taken by our team to address the issue with the sump pump: In December 2022, we installed a new sump pump. Following a complaint about noise from the pump in February 2023, our team revisited the site and performed a thorough cleaning of the pit to ensure optimal performance. Upon receiving another noise complaint in December 2023, our technician Michael conducted a comprehensive check of the sump pump and its operation to identify any potential issues. In January 2024, another one of our skilled technicians, Alija, visited the your home to further investigate the noise complaint. Alija meticulously examined the sump drain line and conducted tests by filling up both pits with water and operating the pumps multiple times, yet no unusual noise was detected during these tests. To ensure we could accurately diagnose and resolve the issue, our technician advised you to capture a quick video of the noise if it occurred again. Unfortunately, we did not receive any video documentation of the recurring noise issue. Our team has made multiple efforts to address and resolve the concerns you have raised. We remain committed to providing high-quality service.

    Reply created 25 Mar 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2024

    Kitchen sink leaks

    Had issue with the upstairs sink, which had a small leak and the basement kitchen sink, which contractor who remodelled the downstairs had not installed correctly, so there was a leak. The contractor came back once and attempted to correct the install, but it still didn't work. I had followed up with the contractor a few times, who has promised to come back and fix it but was he did not return the calls. As such. reached out to Waterworks, who had done previous repairs for us and I knew I could trust to get the job done correctly. Process from start to finish with Waterworks is always seamless. I contacted them and spoke with Lisa, who set up an appointment with the technician at specifed date and time window (usually about 3 hours). Then Rupinder called the day of the appointment to let me know the technician was leaving for our job and would be there in about an hour and would be bringing a co-cop student with them. I also received an e-mail confirmation respecting the appointment, which included a photo of the technician. Technician, Alija, arrived at the time noted, along with co-co-op student. Alija was able to diagnose the problem quickly and completed the repairs. He also had a co-op student with him and I was impressed he took the time to mentor the student and provide hands on experience. I appreciate that the work was quality and the have a neat and tidy work area, ensuring to clean up everything. Waterworks is a top notch company. Everyone who works there has a high degree of professionalism and pride in their work, in additional to being very nice. I would recommend them to anyone who needs plumbing work. Technicial

    Answer from pro:

    We really appreciate your review regarding the kitchen sink leakage repair service Alija provided. Customer service is top priority and we strive to provide the best plumbing experience possible for every client, so it is very rewarding to know that you were so happy with our work. We look forward to hearing from you should you require plumbing or drain service again in the future.

    Reply created 20 Mar 2024