Waterworks Plumbing & Drains reviews (2243)

I am very pleased with service and the upfront pricing from their catalogue.Michael was nice to work with and refreshing to get great service.he showed up on time and the office staff even called before his arrival .A better experience experience than most services I have every received. Hilda Fabruzzo,Toronto

I found WaterWorks on HomeStars when I had a basement drain backing up. Right from the start I knew I was dealing with a very professional company. Natasha was helpful in setting me up with an appointment right away with Larry who promptly arrived to assess the problem. As it turns out, this was not just a clogged drain. Technical details aside, we needed to replace a collapsed breather outside the house and correct a poorly graded drain line inside. Once Larry discussed the course of action, Victor arrived right on time as promised and started work. I was amazed at how fast he was able to dig and repair the problem (It was a huge job). All of the digging and repair work was finished in one day! The very next day Victor arrived when promised to fill everything in and complete the job. Everything works great now and I couldn't be happier with the quality of work and the timely fashion in which it was completed, all at a great price too! Best of all, I have peace of mind that I won't have any problems in the future, but should something else arise, WaterWorks will be there right away to help me out. Don't hesitate to call these guys for your plumbing needs!

They were extremely knowledgeable and efficient. They provided excellent service and knew what parts were needed. They went out and bought exactly what would fix the problem. Very satisfied with their services.

I've replaced the trap and breather for the storm water and sanitary pipes outside, installed a back flow valve, and replaced all of my drain pipes in the basement with these guys. That's right, all of my drain pipes, all 42'! This was a newly renovated house that I had just bought in the leslieville area. These guys were there every step of the way and ensured that I was informed of what the problems were, the kind of work that was going to happen, and how much it would cost me. They finished the work within the timeline given to me. They were clear every step of the way and didn't mind me watching and asking questions. This whole process was definitely a roller coaster ride and they stuck with me all the way through. Thank you to Natasha, Leizl, Ali, Victor and Michael for all of your hard work! I highly recommend these guys! So what happened? I had gotten a highly recommended home inspector by home stars to look at a home I was buying. He said everything looks good except some minor things here and there. What he didn't do though, was look at the drainage pipes below. I wish I had someone to pass a camera through the drains before buying a home. Boy, that would have saved me a ton of money, energy, time and tears! My drain started to back up and so I called waterworks because of their amazing reputation. I didn't want to mess around with this! Natasha and Leizl always kept me updated with when Ali was going to show up at my door. He and Michael had passed a camera through the clean out at the front and found that the clay pipes had collapsed. They were very clear in regards to the cost and were happy to show me what they have discovered every step of the way. They also pointed out that the drains connected to the washer were not installed properly. They did the work within a day (exactly what they estimated). They installed a new trap and breather and backflow valve outside and did some work on the drain pipes by the washer. I turned on the washer and the water backed up again, so I called them back and they came the next morning. They took off the toilet and passed a camera through showing that there was a clog. So they started to snake the line but something wasn't adding up. Luckily at this point in time, the front was still dug up because the city inspector was coming to have a look at the back flow valve. The snake didn't appear in the drain pipe outside. So where was it going? The drain pipe was connected to the storm water drain. So I had to install a trap and breather for the storm pipe and reconnect the bathroom and washer pipes to the sanitary drain pipes. They took off my laminate floors, and dug into the cement. Sure enough, the bathroom pipes were connected to the storm pipes. They did all the work within 2 days. A few days later, the toilet wasn't draining, and thought it was a simple clog. I got my plunger and auger out but it didn't seem like a clog, everything showed up clean. So I called them back in a panic. They sent Ali right away. It was late in the afternoon and Ali had first thought the same thing, that the toilet was clogged, but it wasn't. He stayed until the bitter end to figure out what was wrong. He fed his camera and his snake through and discovered that the drain pipes beyond where they had done their work was backing up. I needed some time to digest! The next morning, Michael had come to have a second look with me. Ali was right, the drains were blocked and backing up. I had to replace the remainder of the drains in the basement. Another 21'! They did it within 2 days. At least I can sleep at night knowing that all of my drain pipes are working now.

First Michael came to the door, gave me his card right away very aware that there is always a potential security issue. When he realized he could not help me with the tools he had available to him, he called the office to have someone else come in a few hours. Natasha, who had been keeping in touch with me the whole time, made sure I know what was going on. Ali came a few hours later. Very respectful, polite and clear. Had the work done in less than an hour. Was clear with the quote. They followed up with me the next day to make sure everything was fine. I will call them again in the future and recommend them to friends.

This organization is the most professional group that I have every encountered for service work - from booking my appointment, to confirming a time and, then, the best part -- Ali! Ali was extremely professional and incredibly knowledgeable and helpful. I have found my new 'go to' plumbing service. The best.

Water backed up into our basement every time we put something down a drain. Turns out the main drain that leaves our house was clogged. The plumber helped us located the main drain in our bathroom and move our washer and dryer out of the way. We were able to snake the drain and clear it out. Also Liz from the main office who organizes everything is great, plus you get an email to let you know who your plumber is… I would use them again.

With a ton of pipes freezing around the city this week my non-emergency needs were being ignored by other companies. Waterworks was very professional from the time the appointment was booked and had someone out the next morning. Ali was very helpful and provided guidance on options for the two repairs that were in question. The entire valve and shower assembly was replaced and repiped which involved going through our bedroom wall. Unfortunately I had to do this work since it is not part of the plumbing but Ali was able to provide suggestions on what needed to be done. Waterworks provided an upfront price so there were no surprises. More expensive than I would like? Yes. But there was also more work to be done than I originally guessed before I called them. Advice for others- if you are doing a shower repair or replacement be aware that you will need a separate contractor to help provide access to the behind the wall plumbing or be able to do it yourself. The plumbers are simply worried about the piping.

Bathroom sink was clogged. My cleaning was not enough to keep the pipe and trap cleared for longer than 3 weeks - Michael came by - looked at it and changed the old, existing trap and pipe before I could say "DrainO". Very courteous, knowledgeable, and reasonably priced. I will certainly call Waterworks back for future plumbing work.

Our hot water tank needed a new mixing valve as well as repair to a leaky valve. Ali arrived on time, explained the work to be done and took great care to update and replace the valves. He was very friendly and knowledgeable, and he took the time to explain how everything worked. While doing the work, he had to power off the furnace. He made sure everything was back in its place before he left. Overnight, the furnace was not blowing heat. We don't know if this was related to the repair or not, but I called Waterworks before placing a service call for the furnace. Ali came back first thing the next morning to check that everything was reconnected properly. He had everything up and running within a few minutes. He is dedicated and clearly takes pride in his work. Liz and Natasha were also very helpful and efficient in returning calls, arranging the visits and making follow-up calls. It's nice to see people passionate about what they do and company that values customer service. I highly recommend Waterworks and would definitely use them again.