Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2014

    drain pipe leak in the basement

    I called WaterWorks because I was really concerned with the leak in my basement. It was a problem that started in January which was fixed by a handy man but it resurfaced couple of weeks ago. i wanted a permanent solution this time. Having read these reviews encouraged my to call this company. I must stay I remained skeptic until today when Michael and Wesley showed up. I was impressed by is friendly demeanor and straight forward approach. He was up front with his cost. A bit pricey in my opinion. He told me he sees these issues fairly regularly. Michael explained what is needed and they got to it immediately. The entire process took him close to an hour. The problem was fixed. (hopefully permanently). Michael lowered his price a bit considering how much time it took. That I appreciate. I am relieved that it was handled by someone professional.Having worked in service industry myself, i feel these gentlemen deserve 10/10 otherwise, these days you cannot find good professional service. I will use use his services again. Good Job Waterworks.

    Answer from pro:

    Hi Gagan, thank you for taking the time to write a review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2014

    Shower valve replacement

    Michael and his assistant arrived and promptly diagnosed and provided a quote to replace my shower valve. The cost was higher than expected however the job was completed in 30 minutes and Michael also offered to install the new trim kit which was greatly appreciated. Overall very happy with the service.

    Answer from pro:

    Hi Brooke, thank you for the great review. We are happy to be of service to you and have your shower fixed and working. We really appreciate your business and the opportunity to help you. We are here if you need us, we are just a phone call away. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2014

    Bathroom Leak, Water Line and Faucet Installation

    Michael and his assistant arrived at the scheduled time. They were polite and friendly. I was impressed that they put on shoe covers so as not to track dirt into our home. They detailed the work to be done, giving options and were very careful not to pressure me into signing anything I wasn't comfortable with. The work was done expertly and efficiently. I felt that they took their time to do the job well. They left their card and contact info if any follow-up was required. While their prices were above the average, in my opinion, this was a job well done!!!

    Answer from pro:

    Hi Lauren, thank you very much for your feedback. Great service is what we believe every one of our customers deserves. We take great care in calculation our cost to insure you get the best quality service that you could receive. We are always a phone call away should you need us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2014

    Leaky Toilet

    Called Waterworks and Larry came to assess the situation. He provided us with a description of the problem and we scheduled a day for the repairs. Problem was fixed with no mess to clean up. Prompt and professional service!

    Answer from pro:

    Hi VF, thank you for the great review. We are pleased to be of service to you and glad the repairs are all done for you. We are always here should you need us in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from Neil
    Rating: 5 out of 5
    Review left on 5 Aug 2014

    Leaky toilet and faucet

    Outstanding service. Prompt and courteous, they fixed both of our leaks in one visit, explained options, worked quickly, left zero mess, and did a great job. Would use again without hesitation.

    Answer from pro:

    Hi Neil, it was a pleasure reading your review and learning how satisfied you were with the service you received. Thanks for the wonderful feedback. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2014

    Sink replacement

    I hired Waterworks to replace two undermount sinks. The job was completed in two visits. They were excellent. The process was easy and they were great to deal with. I highly recommend this company.

    Answer from pro:

    Hi Vincent, thank you for the great review. We really appreciate your business and the opportunity to help you. . It will be our pleasure to be of help to you or your family in the future should you need us. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2014

    Drain clog repaired

    Larry from Waterworks responded to our call quickly and was a able to diagnose and fix the problem quickly. The price was very reasonable for the difficult repair that needed done. The office staff were also excellent in terms of keeping us informed of the appointment time and follow up. Would use them again!

    Answer from pro:

    Hi Susan, thank you for taking the time to write a review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2014

    Kitchen Work Proposal

    Great service by the whole team, from the person taking the appointment, to the 2 gentlemen who came and gave us our estimate, to the follow up call the next day. Professional and courteous from beginning to end - 5 out of 5. Will definitely contact them again for any future repairs.

    Answer from pro:

    Hi CeciliaD , it was a pleasure reading your review and learning how satisfied you were with the service you received. Thanks for the wonderful feedback. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2014

    Plumbing fixes

    This is the second time that Michael has been out to do work for me and both times I have been very happy with the results. He was able to replace a leaking kitchen faucet and replace aging hoses on our washing machine. Regarding the washing machine I had been previous informed by another repair person that the hose was fused on to the valve and that the valve would have to be replace. Fortunately Michael was able to loosen and remove the hose, thus saving the need to replace the valve. Michael also was kind enough to inquire about whether our furnace filter needed replacing and replaced it on the spot. The work was done in a timely, friendly and professional manner. I absolutely recommend Michael and his company to anyone that needs plumbing work done. He will be the first person I call in the future.

    Answer from pro:

    Hi Jeff, thank you for the great review and your continued loyalty. We really appreciate your business and the opportunity to help you. It will be our pleasure to be of help to you or your family in the future should you need us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2014

    running toilet

    This is my second time calling Michael to fix something. I was lucky enough to get an appointment within a few hours. The job was done quickly and there was no mess. Michael and his team are great. I would highly recommend them to all. I wish I had signed up for the Platinum club last time, but I did this time. Now anytime I have to call Michael (within the year) it won't cost as much! Thanks Michael and team.

    Answer from pro:

    Hi Y, thank you for the great review and your continued loyalty. It's always a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
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