Ducky's Drains

Rating: 5 out of 5

Ducky's Drains reviews (240)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2014

    Drain Clearing & Faucet Install

    After looking on this website for a plumber I found Ducky's. He was professional, timely, and fair all you can ask from a plumber. Though he charges an hourly rate, he is fair in his pricing and I was pleasantly surprised when I got the bill for the amount of work I had him do. He goes above and beyond to get the job done. Augering wasn't able to fix my slow drain, but he persevered and came back another day free of charge with another solution. Awesome plumber and will definitely be calling him up again if I ever get another plumbing issue.

    Answer from pro:

    Thank you for taking the time to review our services. We do whatever we can to ensure the job is complete and we leave our customers satisfied. Thank you for choosing Ducky's Drains!

    Reply created 30 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Aug 2014

    Toilet Install

    This guy was so clean we didn't even know he'd been there after he left! He was prompt and courteous, and was very helpful with applying for the city rebate to lower the cost of our toilet. I've already recommended him to a friend - he's our new go to!

    Answer from pro:

    Thank you for the great review!! Our biggest thing is to ensure our customers are satisfied with a job well done the first time and this includes leaving the site clean when we are done. We are pleased you got your city rebate with no issues!! Thanks for choosing Ducky's Drains!!

    Reply created 30 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2014

    Garberator

    I put in a call to Ducky's to have someone come out and take a look at my garberator. Response time was great. Andrew explained that I could troubleshoot the problem to determine whether or not I should have someone come in and assess the unit (under warranty). He cautioned me that since the troubleshooting did not work, I would be charged a very large service fee for someone to come out and tell me exactly that. I VERY much appreciated that he called me back, talked me through the troubleshoot and did this without getting any compensation for his time. I will use this company any time I ever have a plumbing issue or any other issue that would require their assistance. You don't get service like this anymore. I can't tell you how impressed I am. this guy is a rare one.

    Answer from pro:

    We pride ourselves in good customer service and appreciate a great review like this. Thank you for taking the time to give us a call and hope your garburator is still in good working condition for you!!

    Reply created 26 Sep 2014
  • Review from M & T Calgary
    Rating: 5 out of 5
    Review left on 10 Aug 2014

    Kitchen sink

    I called on a Sunday, early afternoon, with a completely plugged kitchen sink hoping to make an appointment for within the next few days (but really wishing a plumber could come today). Andy was at our home within the hour. Like other reviewers have said - he's terrific! He was friendly, polite, fast, clean, skilled, patient, fully equipped with tools, machines and replacement parts - he did a thoroughly perfect job. As it was a Sunday and the almost 3 hour job was arduous (and awful), we prepared ourselves for a pretty big bill, instead we were charged something completely fair. As he left, we told him he's our plumber for life, if he'll have us : )

    Answer from pro:

    Thanks for a fantastic review! We were more than pleased to be able to come help clear your kitchen sink in the same day of the blockage. We would be thrilled to be your plumber for life. Thanks for choosing Ducky's Drains!!

    Reply created 26 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2014

    sewer line backup

    Our basement floor drain kept backing up. read some reviews for Ducky's and decided to give them a call in the afternoon. Andy was there at 8:00 the next morning. Had to use 120 ft. of auger before the clog was reached. Everything running smooth, very reasonable rates. we would highly recommend him to others needing drain service. Thank you Andy. (P.S. congrats on your new child.)

    Answer from pro:

    Thank you very much for taking the time to review our services. We are glad we could come help as quickly as possible and get everything draining smoothly again. We appreciate the referrals as word of mouth is the best form of advertising! Thank you for choosing Ducky's Drains!

    Reply created 9 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2014

    Plumbing Issue

    our Ensuite bathroom wasn't draining, called one other company they were going to be 3-4 weeks out. Called Ducky Drains someone would be out the next morning between 8 - 10 am. Andy came out just before 8 am. Fixed the clogged drain, even answered a couple of other question we had. Cleaned up after himself disinfected everything including the front door. We will call him again should we require plumbing services in the future. Thank you.

    Answer from pro:

    Glad we could come help solve your draining issue! We take pride in ensuring our customers are satisfied with a job well done the first time. We appreciate your business and look forward to serving you again in the future!

    Reply created 9 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2014

    Emergency hot water heater replacement.

    My hot water heater died some time while we were sleeping. We woke up to cold showers! I called a few of the "big" guys and they couldn't fit me in. This was a Friday prior to a long weekend. I looked up Home Stars and saw great reviews for Ducky's Drains, so I gave them a call. Andrew was polite and professional and guaranteed he would get there before the end of the evening, even though he was still finishing another job. A few hours later I noticed my hot water heater was still under warranty. Standard procedure is to return the defective heater to the wholesaler for a replacement under warranty. There was no time for this as the wholesaler was near closing. Andrew took my word that it was under warranty, made it to the wholesaler on time, and fronted the cost of the replacement for weeks until he could be reimbursed. When he got to my house, Andrew was efficient, informative and prepared. The install was top notch and he came through and got us up and running in time to have enough heat to bath our little ones before bed. I would most definitely recommend Ducky's Drains and next time I require plumbing or mechanical services Andrew will be my first call. Thanks for your superb work, I wish more contractors were as honest and fair as you.

    Answer from pro:

    Thank you for the great review Kris. We are super glad this all worked out and you have hot water for you and your family. We greatly appreciate all the referrals as well, as word of mouth really is the best advertising!

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2014

    Kitchen sink install

    We are so very thankful to have stumbled upon Andrew and his wife - we most definitely have a plumber for life now. Just wanted to have a new sink and faucet installed... unfortunately the slot in the granite was not quite big enough. Andrew was able to recommend an excellent granite cutter who was able to make my new sink fit. I am know enjoying my dream sink and faucet. Top notch customer service from both Andrew and his wife... personable, friendly, honest and professional. Have already recommended their service to our friends and family.

    Answer from pro:

    Thank you for taking the time and posting such a positive review. We are very glad our referral for the granite cutter worked out and we have passed this along as well. Glad we could come and get the job completed. Enjoy your kitchen!! And thank you for choosing Ducky's Drains

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2014

    Hot Water Tank replacement

    Sunday night had no hot water called around to different plumbers on Monday morning and Andy was the only one who could fit me in that day without waiting a week. He came over that evening and within two hours I had a new hot water tank installed and the old one removed. Andy is a very professional plumber who is really great at what he does. I would highly recommend him to anyone who needs plumbing work done. Thank you Andy for all your help!

    Answer from pro:

    Thank you for taking the time to post a review for Ducky's Drains! We greatly appreciate the business and are very pleased that we could come help you and your family get your hot water tank up and running.

    Reply created 6 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2014

    Install new HW heater

    He came when he said he was coming, the job was done very and professionally, he was courteous and pleasant. The price was fair and reasonable. What more can you ask for.

    Answer from pro:

    Thank you for taking the time to give us a review, we are very happy to be able to help out. Thanks for choosing Ducky's Drains!!

    Reply created 6 Aug 2014
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