Spark Service Pro

Rating: 4.8 out of 5

Spark Service Pro reviews (1348)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2024

    Gas oven problem

    Service came on time as scheduled and repair was completed in a very clean, professional manner.

    Answer from pro:

    Thank you for your feedback! We are dedicated to providing the best service possible and will be happy to assist you again if you ever need. Feel free to contact us at any moment. Spark Service PRO_Fix Appliances CA Toll Free: 1-888-242-0777 | www.fixappliances.ca

    Reply created 16 Dec 2024
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 12 Dec 2024

    Dryer repsir

    The repairman showed up on time after calling first. He took the dryer apart in minutes and quickly identified what was damaged and had all of the replacement parts in his knapsack. Hopefully i will get another 20 years out of this great machine..they just don't make them with the quality and the simple mechanicals like they used to! And honest and skilled repair people like this are not easy to find either.

    Answer from pro:

    Thank you for your feedback! We are dedicated to providing the best service possible and will be happy to assist you again if you ever need. Feel free to contact us at any moment. Spark Service PRO_Fix Appliances CA Toll Free: 1-888-242-0777 | www.fixappliances.ca

    Reply created 13 Dec 2024
  • Review from Customer of Spark Service Pro
    Rating: 0 out of 5
    Review left on 11 Dec 2024

    DO NOT USE THIS COMPANY ! Refused to pay warranty claim even after the manufacturer approved it.

    My Fisher Paycal refrigerator failed after 2. 5 years from date of purchase and was repaired by Spark Fix Appliances after waiting 40 days for parts at a cost of $1671.29. At the time of service the repairer failed to ask the date of purchase or for a copy of the sales receipt. They also failed to let me know Fisher Paycal refrigerators carry a five year warranty on seald components. The refrigerator failed again 2 years later and Fisher Paycal has agreed to cover the cost of the first warrant claim of $1671.29 by sending the money to Spark Fix who then should refund my initial payment HOWEVER Spark Fix Appliances refuses to respond or to refund me the cost of repairs covered under warranty. DO NOT USE THIS COMPANY.

    Answer from pro:

    Thank you for your review Michael Coward . We always appreciate customer feedback. However, we want to clarify that the work performed was never under warranty, and we never received any payment from Fisher & Paykel for this job. If you have written proof from Fisher & Paykel stating that a refund of $1,671.29 was issued to our company, please provide it, and we will be happy to address the matter accordingly. Otherwise, your statement appears to be based on a misunderstanding. We value transparency and fairness in all our business dealings and appreciate your cooperation in clarifying this situation.

    Reply created 30 Jan 2025
  • Review from Customer of Spark Service Pro
    Rating: 0 out of 5
    Review left on 4 Dec 2024

    Washing machine

    The worst customer service I have ever received tech came out fixed the problem then one day later it busted had the run around for the next appointment wasnt happy at all then the tech called me and gave me a time frame which wasnt good for my family. I have a family of 5 and need to wash clothes just wanted a refund and the manager Ester said NO This is the worst company to deal with please stay away

    Answer from pro:

    Hello, Thank you for sharing your feedback. Our technician completed the initial service call and repaired your washer. Unfortunately we are unable to offer a refund based on dissatisfaction with the available time slots for follow-up visits. We take great pride in providing excellent customer service, as reflected in our past reviews. If you have any further concerns or need additional assistance, please feel free to reach out to us directly at Spark Service PRO_Fix Appliances CA

    Reply edited 30 Jan 2025
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 2 Dec 2024

    Washing machine

    ilya was amaizng! Same day fix! Professional, quick to respond and all was done in 15 minutes! Highly recommend

    Answer from pro:

    Thank you for your feedback! We are dedicated to providing the best service possible and will be happy to assist you again if you ever need. Feel free to contact us at any moment. Spark Service PRO_Fix Appliances CA Toll Free: 1-888-242-0777 | www.fixappliances.ca

    Reply created 5 Dec 2024
  • Review from Customer of Spark Service Pro
    Rating: 5 out of 5
    Review left on 23 Nov 2024

    Repair oven

    My built in oven would not turn off properly. Finally it did but I was still worried so called Spark Service Pro. Illiya quickly assessed the situation and calmly reassured me the oven was ok. He explained the situation clearly, checked the electrical panel in the basement and very honestly informed me that no labour was required. I appreciated his honesty and felt reassured about the situation.

    Answer from pro:

    Thank you for your feedback! We are dedicated to providing the best service possible and will be happy to assist you again if you ever need. Feel free to contact us at any moment. Spark Service PRO_Fix Appliances CA Toll Free: 1-888-242-0777 | www.fixappliances.ca

    Reply created 2 Dec 2024
  • Review from HomeStars user from Oakville, Ontario
    Rating: 5 out of 5
    Review left on 13 Nov 2024
    Appliance Repair
    I received a phone call from Fix Appliances within an hour of posting my request. They came quickly and diagnosed the problem as well as noting a potential problem with the hoses to our washing machine which they also promptly fixed. I was very pleased with their response time and service and I would definitely use them again. My washing machine has been working beautifully ever since.

    Answer from pro:

    Thank you for your feedback! We are dedicated to providing the best service possible and will be happy to assist you again if you ever need. Feel free to contact us at any moment. Spark Service PRO_Fix Appliances CA Toll Free: 1-888-242-0777 | www.fixappliances.ca

    Reply created 14 Nov 2024
  • Review from Customer of Spark Service Pro
    Rating: 2 out of 5
    Review left on 11 Nov 2024

    pls dont recommend replacing unnecessary parts

    Based on my comments and observations, the technician recommended a new part for the fridge. I questioned the replacement and received a hostile and non-sympathetic response. It is the technician's job to educate the client and make fair suggestions. If a part is salvageable and can be fixed, why replace it? The cost of parts is very high, and unnecessary repairs shouldn't be recommended. "Fix appliance" is the company name.

    Answer from pro:

    Dear Customer, Thank you for reaching out and sharing your experience. We're sorry to hear that our service did not meet your expectations, and we understand the importance of providing quality assistance. Unfortunately, we do not have enough details to look into this specific case directly. We invite you to contact us at info@fixappliances.ca so our management team can thoroughly investigate the situation and work towards the best solution for you. Your satisfaction is very important to us, and we look forward to resolving this matter together. Warm regards, Spark Service PRO_Fix Appliances CA Team

    Reply created 14 Nov 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2024

    Gas stove igniter replaced

    Quickly and efficiently did work/repair on time.Oven did not light and stove top made clucking noises. Repairman checked for gas leak too.

    Answer from pro:

    Thank you for your feedback. We are happy to provide the best service possible. Feel free to contact us at any time. Spark Service PRO_Fix Appliances CA Toll Free: 1-888-242-0777 | www.fixappliances.ca

    Reply created 11 Nov 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2024

    Stovetop

    Nikolay was awesome! He came in a fixed our stoved quickly and efficiently while walking us through what the problem was and how he was going to fix it.

    Answer from pro:

    Thank you Kristiana for your feedback. Nikolay, like all our technicians, is dedicated to providing the best service possible. Feel free to contact us again at any moment, we will be happy to assist you again. Spark Service PRO_Fix Appliances CA Toll Free: 1-888-242-0777 | www.fixappliances.ca

    Reply created 11 Nov 2024
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